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Chapter 6: Technical Support
Chapter 6: Technical Support
This chapter includes troubleshooting guide and problem report form. Free technical support is
available from our engineers every business day. We are always ready to give advice on
application requirements or specific information on the installation and operation of any of our
products. If any problem occurs fill in
enclosed and immediately contact us.
6.1 Troubleshooting
If your monitor fails to operate correctly, consult the following chart for possible solution before
calling for repairs:
Condition
Check Point
The picture does
not appear
Check if the signal cable is firmly seated in the socket.
Check if the Power is ON at the computer
Check if the brightness control is at the appropriate position, not at the
minimum.
The screen is not
synchronized
Check if the signal cable is firmly seated in the socket.
Check if the output level matches the input level of your computer.
Make sure the signal timings of the computer system are within the
specification of the monitor.
If your computer was working with a CRT monitor, you should check
the current signal timing and turn off your computer before you
connect the VGA Cable to this monitor.
The position of the
screen is not in the
center
Adjust the H-position, and V-position, or Perform the Auto adjustment.
The screen is too
bright (too dark).
Check if the brightness or contrast control is at the appropriate
position, not at the Maximum (Minimum).
The screen is
shaking or waving
Press (the Auto - adjustment control) to adjust.
Moving all objects which emit a magnetic field such as motor or
transformer, away from the monitor. Check if the specific voltage is
applied.
Check if the signal timing of the computer system is within the
specification of monitor.
Note:
if you are unable to correct the fault by using this chart, stop using your monitor and contact
your distributor or dealer for further assistance.