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Chapter 7: Technical Support

Chapter 7: Technical Support

This chapter includes the directory for technical support. Free
technical support is available from our engineers every business day.
We are always ready to give advice on application requirements or
specific information on the installation and operation of any of our
products.

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Содержание R15IK3S-POC3

Страница 1: ...d retain them for future reference 15 23 8 P Cap Open Frame Panel PC Intel Core i5 7200U Kaby Lake 2 5GHz turbo to 3 1 GHz Model No R15IK3S POC3 W15IK3S POA4 R19IK3S POM1 W22IK3S POA3 W24IK3S POA2 Use...

Страница 2: ...Power Input Connector 20 3 4 2 Serial Port Connector 20 3 4 3 USB 2 0 USB 3 0 Connector 20 3 4 4 RJ 45 Connector 21 3 4 5 HDMI Connector 21 3 5 Configuring Serial Port Settings 21 Chapter 4 Operating...

Страница 3: ...r 56 6 3 Management Engine ME 61 6 4 Audio Driver 64 6 5 Ethernet Driver 66 6 6 Watchdog Driver Installation 69 Chapter 7 Technical Support 73 7 1 Introduction 74 7 2 Problem Report Form 74 Appendix A...

Страница 4: ...the invoice date If the customer discovers a defect we will at his her option repair or replace the defective product at no charge to the customer provide it is returned during the warranty period of...

Страница 5: ...ardware and explains how to avoid the potential problem Unealerted attention indique un dommage possible l quipement et explique comment viter le problem potentiel WARNING AVERTISSEMENT An Electrical...

Страница 6: ...nt du personnel exp riment devrait ouvrir ces chassis CAUTION ATTENTION Always ground yourself to remove any static charge before touching the CPU card Modern electronic devices are very sensitive to...

Страница 7: ...nnecting the equipment to the power outlet make sure the voltage of the power source is correct Position the power cord so that people cannot step on it Do not place anything over the power cord If th...

Страница 8: ...e documentation set provides information for specific user needs and includes 15 23 8 P Cap Open Frame Panel PC User Manual contains detailed description on how to use the panel PC its components and...

Страница 9: ...ntroduction This chapter gives you product overview describes features and hardware specification You will find all accessories that come with the panel PC in the packing list Mechanical dimensions an...

Страница 10: ...PC features 15 15 6 19 21 5 and 23 8 screen size Intel Core i5 7200U Kaby Lake 2 5GHz turbo to 3 1GHz Slim line design in open frame housing Multi Touch P Cap flat design Windows 10 IoT Enterprise OS...

Страница 11: ...nel PC Notice that input and output connectors vary by product size and specifications The picture above shows only a prototype model for information purposes only 15 R15IK3S POC3 Unit mm Dimensions 3...

Страница 12: ...ions 375 5x 252 x 48 Description Description RJ 45 LAN x 2 RS 232 422 485 HDMI 12V DC IN Power Jack USB 2 0 x 1 USB 3 0 x 1 19 R19IK3S POM1 Unit mm Dimensions 438 9 x 382 3 x 54 Description Descriptio...

Страница 13: ...5 1 x 69 Description Description RJ 45 LAN x 2 RS 232 422 485 HDMI 12V DC IN Power Jack USB 2 0 x 1 USB 3 0 x 1 23 8 W24IB3S POA2 Unit mm Dimensions 593 6 x 382 3 x 54 Description Description RJ 45 LA...

Страница 14: ...14 15 23 8 P Cap Open Frame Panel PC User Manual Chapter 2 Mounting This chapter provides mounting guide for all available mounting options Pay attention to cautions and warning to avoid any damages...

Страница 15: ...ur viter le risque de blessure CAUTION ATTENTION Follow mounting instructions and use recommended mounting hardware to avoid the risk of injury Suivez les instructions de montage et d utilisation reco...

Страница 16: ...16 15 23 8 P Cap Open Frame Panel PC User Manual...

Страница 17: ...7 15 23 8 P Cap Open Frame Panel PC User Manual Chapter 3 Getting Started This chapter tells you important information on power supply adapter and precautions tips Pay attention to power consideration...

Страница 18: ...t bundle input wiring with output wiring Keep them separate When necessary it is strongly advised that you label wiring to all devices in the system Do not run signal or communication wiring and power...

Страница 19: ...lation instruction 1 Connect the Panel PC to a power jack 2 Connect the other side of the thermal block to the AC adapter 3 Connect the AC adapter to the power cord 4 Plug in the power cord to a worki...

Страница 20: ...dem or printer Refer to User Manual for instructions on how to configure serial port settings 3 4 3 USB 2 0 USB 3 0 Connector Use USB connector to connect your panel PC to other USB 2 0 USB3 0 compati...

Страница 21: ...parts Il est recommand d utiliser la configuration d usine de cavalier Ouvrir le chassis lorsqu ilestscell peut endommag l appareil et ses pi ces NOTE A pair of needle nose pliers may be helpful when...

Страница 22: ...is SHORT The illustration below shows a 3 pin jumper pins 1 and 2 are short If you remove the jumper cap the jumper is OPEN PIN 1 2 SHORT PIN 3 OPEN The picture below shows RS 232 422 485 J8 J9 jumper...

Страница 23: ...23 Chapter 4 Operating the Device Chapter 4 Operating the Device In this chapter you will find instructions on how to operate the panel PC...

Страница 24: ...your order Contact us if you have any questions regarding OS settings 4 2 How to Enable Watchdog To enable Watchdog you need to download Winmate Watchdog utility Find more information on Watchdog in W...

Страница 25: ...s the system will restart automatically when the countdown time reaches 0 Every 9 min watchdog timer will be reset to 10 min Setting Description Watchdog Countdown Time The system automaticity restart...

Страница 26: ...source during the recovery process 2 Turn on the computer and when the boot screen shows up press Tab F6 to initiate the Recovery Wizard 3 The following screen shows the Recovery Wizard Click Recovery...

Страница 27: ...p Chapter 4 INSYDE H20 BIOS Setup BIOS Setup Utility is a program for configuration basic Input Output system settings of the computer for optimum use This chapter provides information on how to use B...

Страница 28: ...lt settings 3 Modifying the specific hardware specifications 4 Necessity to optimize specifications BIOS Navigation Keys The following keys are enabled during POST Key Function Del Enters the BIOS set...

Страница 29: ...version processor RC version system language time and date BIOS Setting Description Setting Option Effect Language Displays the system language English is set up by default Adjustment of the language...

Страница 30: ...pages CAUTION Handle advanced BIOS settings page with caution Any changes can affect the operation of your computer BIOS Setting Description Setting Option Effect CPU Configuration Configures Trusted...

Страница 31: ...are capabilities provided by Vanderpool Technology Active Processor Cores Number of core to enable in each processor package AII 1 2 3 Select number of core to enable in each processor package Hyper T...

Страница 32: ...32 15 23 8 P Cap Open Frame Panel PC User Manual 5 2 2 2 F81886A Configuration BMP...

Страница 33: ...33 Chapter 4 INSYDE H20 BIOS Setup 5 2 2 3 GPIO Configuration...

Страница 34: ...34 15 23 8 P Cap Open Frame Panel PC User Manual 5 2 2 4 Hardware Monitor...

Страница 35: ...clock gating enable disable for each root port Enter Opens sub menu SATA And RST Configuratuion Enable Disable SATA device Enter Opens sub menu USB Configuration Selectively enable disable the corresp...

Страница 36: ...36 15 23 8 P Cap Open Frame Panel PC User Manual 5 2 2 6 PCI Express Configuration...

Страница 37: ...37 Chapter 4 INSYDE H20 BIOS Setup 5 2 2 7 SATA and RST Configuration 5 2 2 8 USB Configuration 5 2 2 9 ME Firmware Configuration...

Страница 38: ...38 15 23 8 P Cap Open Frame Panel PC User Manual...

Страница 39: ...39 Chapter 4 INSYDE H20 BIOS Setup...

Страница 40: ...3 8 P Cap Open Frame Panel PC User Manual 5 2 2 10 Power Performance BIOS Setting Description Setting Option Effect CPU Power Management Control Configure CPU Power Management parameters Enter Opens s...

Страница 41: ...Disabled Enable Disable Intel Speed Shift Technology support Enabling will expose the CPP v2 interface to allow for hardware controlled P states Turbo Mode Enable or disable Turbo Mode Enabled Disabl...

Страница 42: ...11 System Agent SA Configuration BIOS Setting Description Setting Option Effect Graphics Configuration Configure Graphics Configuration parameters Enter Opens sub menu Vt d Intel Virtualization Techno...

Страница 43: ...size Note Above 4MB MMIO BIOS assignment is automatically enabled when selecting 2048MB aperture To use this feature please disable CSM port DVMT Pre Allocated Select DVMT Pre Allocated 0M 60M Select...

Страница 44: ...44 15 23 8 P Cap Open Frame Panel PC User Manual 5 2 2 11 2 Vt d BIOS Setting Description Setting Option Effect Vt d Intel Virtualization Technology for Directed I O Enabled Disabled Vt d capability...

Страница 45: ...20 to skip certain tests while booting This will decrease the time needed to boot the system Quiet Boot Quiet Boot configuration Enabled Disabled Disable or enable booting in text Mode Timeout Timeout...

Страница 46: ...Open Frame Panel PC User Manual 5 2 3 1 Boot Type Order BIOS Setting Description Setting Option Effect Hard Disk Type Hard Disk Type configuration Enter Opens Sub menu Others Other configuration Ente...

Страница 47: ...47 Chapter 4 INSYDE H20 BIOS Setup Hard Disk Type Others 5 2 4 Security...

Страница 48: ...ilability TPM Availability configuration Available Hidden When hidden don t exposes TPM to 0 TPM Operation TPM Operation configuration Select one of the supported operation to change TPM2state Clear T...

Страница 49: ...ption Setting Option Effect ACPI S3 ACPI S3 configuration Disabled Enabled Enable Disable ACPI S1 S3 Sleep state Auto Wake on S5 Auto Wake on S5 configuration Disabled By Every Day By Every Month Auto...

Страница 50: ...50 15 23 8 P Cap Open Frame Panel PC User Manual 5 2 6 Exit...

Страница 51: ...mputer and when the boot screen shows up press Tab F6 to initiate the Recovery Wizard 7 The following screen shows the Recovery Wizard Click Recovery button to continue 8 A warning message about data...

Страница 52: ...52 15 23 8 P Cap Open Frame Panel PC User Manual Chapter 6 Driver Installation This chapter describes how to install all necessary drivers...

Страница 53: ...53 Chapter 6 Driver Installation 6 1 Chipset Driver Follow instructions below to install Chipset driver 1 Open the Driver CD included in the package and select Chipset driver...

Страница 54: ...54 15 23 8 P Cap Open Frame Panel PC User Manual 2 Installation window will pop up select Next 3 Select Accept to agree with the terms of license agreement...

Страница 55: ...Chapter 6 Driver Installation 4 Check the ReadMe file information select Install to continue 5 Wait for the driver to be installed When installation completed select Restart Now to restart your comput...

Страница 56: ...pen Frame Panel PC User Manual 6 2 Graphic Driver Follow instructions below to install Graphic driver 1 Open the Driver CD included in the package and select Graphic driver 2 Installation window will...

Страница 57: ...57 Chapter 6 Driver Installation 3 Select Accept to agree with the terms of license agreement...

Страница 58: ...58 15 23 8 P Cap Open Frame Panel PC User Manual 4 Check the ReadMe file information select Next to continue...

Страница 59: ...59 Chapter 6 Driver Installation 5 Wait for the driver to be installed 6 Select Next to continue...

Страница 60: ...60 15 23 8 P Cap Open Frame Panel PC User Manual 7 After installation is completed select Yes I want to restart this computer now and click Finish...

Страница 61: ...agement Engine ME Follow instructions below to install Management Engine ME 1 Open the Driver CD included in the package and select ME driver 2 Select Next to start the installation 3 Select Next to a...

Страница 62: ...62 15 23 8 P Cap Open Frame Panel PC User Manual 4 Wait for the driver to be installed 5 When installation completed select Finish complete installation...

Страница 63: ...63 Chapter 6 Driver Installation...

Страница 64: ...23 8 P Cap Open Frame Panel PC User Manual 6 4 Audio Driver Follow instructions below to install Audio driver 1 Open the Driver CD included in the package and select Audio driver 2 Select Next to con...

Страница 65: ...65 Chapter 6 Driver Installation 3 When installation completed select Finish complete installation...

Страница 66: ...ser Manual 6 5 Ethernet Driver Follow instructions below to install LAN driver 1 Open the Driver CD included in the package and select LAN driver 2 When compression is complete select Next 3 Read the...

Страница 67: ...67 Chapter 6 Driver Installation 4 System displays the installed packages select Next...

Страница 68: ...68 15 23 8 P Cap Open Frame Panel PC User Manual 5 Confirm the installation select Install to start the installation 6 When installation is completed select Finish to close the window...

Страница 69: ...2017 Embedded 20Computing Watchdog 20Guide_ IB_IH_IV_IK pdf Follow instructions below to install Watchdog driver 1 Type cmd in the run box then the cmd exe will appear in programs 2 Right click on the...

Страница 70: ...ual 5 Wait for installation to complete When installation is complete press any key to close 6 Open the Driver CD included in the package and select Watchdog AP 7 Select Next 8 The installed storage l...

Страница 71: ...71 Chapter 6 Driver Installation 9 Select Next to start the installation 10 When installation is completed select Finish to close the window...

Страница 72: ...72 15 23 8 P Cap Open Frame Panel PC User Manual...

Страница 73: ...pter includes the directory for technical support Free technical support is available from our engineers every business day We are always ready to give advice on application requirements or specific i...

Страница 74: ...name Company Tel Fax E mail Date Product Serial Number ___________________ Problem Description Please describe the problem as clearly as possible Detailed description of the occurred problem will all...

Страница 75: ...I219LM GbE LAN x 2 Intel I211AT PHY I219LM GbE LAN x 2 Intel I211AT PHY I219LM GbE LAN x 2 Intel I211AT PHY I219LM GbE LAN x 2 Expansion Slot 2 x M 2 SSD WiFi 3G 2 x M 2 SSD WiFi 3G 2 x M 2 SSD WiFi 3...

Страница 76: ...Winmate Inc 9F No 111 6 Shing De Rd San Chung District New Taipei City 24158 Taiwan R O C www winmate com Copyright Winmate Inc All rights reserved...

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