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User Manual

Chapter 5

Technical Support

OMIW- OPS PC Module

Chapter 5 Technical Support

This chapter includes technical support pathway and software developing kit (SDK). If

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problem report form

enclosed and immediately contact us.

5.1 Software Developer Support

You can download SDK and Drivers from Winmate Download Center or Winmate File

Share.

5.1.1 Winmate Download Center

http://www.winmate.com.tw/

>Support > Download Center > OPS Module > OMIW >

Drivers/ Development Kit

Follow the link below:

http://www.winmate.com/DownCenter/DownLoadCenter.asp?DownType=1906

5.1.2 Winmate File Share

http://www.winmate.com/

> Support > Download Center >Public Documents > OPS

PC Module>OMIW (Intel Broadwell) > Drivers / Development Kit

Follow the link below:

https://winmate.box.com/v/OMIW

Содержание OMIW-OPS PC Module

Страница 1: ...play Port two audio jacks for microphone line in and line out optional Wi Fi 3G Optional Pluggable Specification OPS enables easy integration of a digital signage computing system or a pluggable module into the display panel User Manual Version 1 0 Document Part Number 915211171009 ...

Страница 2: ... this manual are for illustration purposes only We make no representation or warranty that such application will be suitable for the specified use without further testing or modification Warranty We warrant that each of its products will be free from material and workmanship defects for a period of one year from the invoice date Standard is one year extended warranty will need to discuss with our ...

Страница 3: ...or sales representative or our customer service center for technical support if you need additional assistance You need to prepare the following information before you call Product serial number Peripheral attachments Software OS version application software etc Detailed problem description The exact wording of any error messages In addition free technical support is available from our engineers e...

Страница 4: ...on IMPORTANT An important note indicates information that is important for you to know CAUTION A Caution alert indicates potential damage to hardware and explains how to avoid the potential problem WARNING An Electrical Shock Warning indicates the potential harm from electrical hazards and how to avoid the potential problem Safety Precautions WARNING Always completely disconnect the power from OPS...

Страница 5: ...ipment on a reliable surface during installation Dropping it or letting it fall could cause damage 7 Make sure the voltage of the power source is correct before connecting the equipment to the power outlet 8 Position the power cord so that people cannot step on it Do not place anything over the power cord 9 All cautions and warnings on the equipment should be noted 10 If the equipment is not used ...

Страница 6: ...3 0 Connector 8 2 1 3 Audio Connector 8 2 1 4 Ethernet RJ45 Connector 9 2 1 5 Power Button 9 2 1 6 Reset Button 9 2 1 7 OPS Connector 9 2 2 HARDWARE INSTALLATION 11 2 2 1 HDD SSD Installation 11 2 2 2 SIM Card Installation 12 2 2 3 External Antenna Installation 13 2 2 4 Other Internal Parts 13 2 3 PLUGGABLE MODULE INSTALLATION 15 CHAPTER 3 AMI BIOS SETUP 17 3 1 HOW AND WHEN TO USE BIOS SETUP 17 3 ...

Страница 7: ... 48 4 1 CHIPSET DRIVER 48 4 2 GRAPHICS DRIVER 51 4 3 AUDIO DRIVER 54 4 4 ETHERNET DRIVER 56 4 5 INTEL MANAGEMENT ENGINE SOFTWARE 59 4 6 USB 3 0 DRIVER INSTALLATION WINDOWS 7 62 CHAPTER 5 TECHNICAL SUPPORT 73 5 1 SOFTWARE DEVELOPER SUPPORT 73 5 1 1 Winmate Download Center 73 5 1 2 Winmate File Share 73 ...

Страница 8: ...OMIW OPS PC Module 1 General Information This chapter includes OMIW OPS PC Module background information ...

Страница 9: ...odule that can be installed into the display panel through a single and standard interfacing based on the 80 pin JAE plug and receptacle connectors The power supply to the motherboard together with the defined feature interfaces are being routed through the set of connectors and provide a functional system level computing solution for digital signage There is an advanced full set of I O ports incl...

Страница 10: ...GbE 2 x USB 3 0 1 x Display Port 1 2 2 x Audio phone jack Line in Line out 1 x Power button 1 x Reset button Rear OPS Interconnector 1 x JAE 80 Pin connector follow OPS Standard Internal I O 1 x Sim card slot 1 x Mini PCIe for wireless module or 3G Module Power Requirements Power Consumption 25W Burn in Test Input Voltage 12V 19V DC in via OPS interconnection Physical Characteristics Dimensions W ...

Страница 11: ...odule 3 1 3 2 Software Support The following drivers are available for the OMIW OPS PC Module Item Driver Windows 7 Windows 8 Windows 10 1 Chipset Driver 2 Graphics Driver 3 Audio Driver 4 Ethernet Driver 5 Intel Management Engine Software 6 USB 3 0 Driver ...

Страница 12: ...teristics of OMIW OPS PC Module 1 4 1 I O Placement The module front panel consists of optional antenna slots power reset buttons audio jacks RJ45 connector a DSP port and two USB ports Front View Removable HDD SSD RJ45 Giga GbE Line Out 2 x USB 3 0 Line In Display Port 1 2 Reset Button Antenna Optional Power Button Rear View ...

Страница 13: ...le The overall dimension of the module including the mounting frame is 119mm x 30mm x 200 mm OMIW OPS PC Module Dimensions 119 x 30 x 200 unit mm The sides of the module consist of four guide holes which when come into contact with the locking pins on the guide rail lock the module during docking undocking Dimensions of the Guide Rail ...

Страница 14: ...OMIW OPS PC Module 6 Hardware Specifications This chapter provides information on how to use jumpers and connectors on the motherboard and OMIW OPS PC Module hardware installation instruction ...

Страница 15: ...stallation This chapter provides information on the connectors located on the motherboard and hardware installation instruction 2 1 Connectors Connectors connect this board with other parts of the system The table below shows all connectors on the OMIW OPS PC Module Front Side Rear Side ...

Страница 16: ...OMIW OPS PC Module offers stereo audio ports by two 3 5 ear phone jack connectors of Line_ out and Line_ in Pin Symbol Pin Symbol 1 Lane 0 2 GND 3 Lane 0 4 Lane 1 5 GND 6 Lane 1 7 Lane 2 8 GND 9 Lane 2 10 Lane 3 11 GND 12 Lane 3 13 AUX_EN 14 GND 15 AUX 16 GND 17 AUX 18 Hot Plug 19 GND 20 DP_PWR Pin Name Pin Name 1 5V 2 USB_D 3 USB_D 4 GND 5 STDA_SSRX 6 STDA_SSRX 7 GND_DRAIN 8 STDA_SSTX 9 STDA_SSTX...

Страница 17: ... button on the front side 2 1 6 Reset Button OMIW OPS PC Module comes with a Reset button If user needs to reset the device user needs to use thin object to press reset button 2 1 7 OPS Connector OMIW uses JAE 80 pin connector to connect to the display board The connectors have a total of 80 pins supporting power and signal lines Pin Signal Name 1 Transfer Data 2 Transfer Data 3 Receive Data 4 Bi ...

Страница 18: ...D 26 TMDS2 27 TMDS2 28 GND 29 H_DAT_OUT 30 H_CLK_OUT 31 HP_DET_OUT 32 GND 33 DC_IN 34 DC_IN 35 DC_IN 36 DC_IN 37 DC_IN 38 DC_IN 39 DC_IN 40 DC_IN 41 RSVD 42 RSVD 43 RSVD 44 RSVD 45 RSVD 46 RSVD 47 RSVD 48 RSVD 49 RSVD 50 CB_SYS_FAN 51 COM_RXD 52 COM_TXD 53 GND 54 StdA_SSRX 55 StdA_SSRX 56 GND 57 StdA_SSTX 58 StdA_SSTX 59 GND 60 USB_PN2 61 USB_PP2 62 GND 63 USB_PN1 64 USB_PP1 65 GND 66 USB_PN0 67 U...

Страница 19: ... of the OMIW OPS PC Module WARNING Switch off the power and unplug the power cord Each time the OPS Module is serviced users should be aware of this condition 2 2 1 HDD SSD Installation Follow the procedure below to install SIM Card 1 Disconnect OPS module from the power source 2 Loosen two Phillips M3x4 flathead black screws on the I O side 3 Open the cover door 4 Carefully pull out the 2 5 hard ...

Страница 20: ...athead black screws 2 2 2 SIM Card Installation Follow the procedure below to install SIM Card 1 Disconnect OPS module from the power source 2 Loosen two Phillips M3x4 flathead black screws on the rear side 3 Pull the cover lid up 4 Carefully insert the SIM card to the SIM card slot Be sure to check the orientation of the SIM card is correct 7 When finished insert the cover door back and carefully...

Страница 21: ...the antenna to the holder and tighten the antenna stylus 2 Adjust the antenna angle for better signal IMPORTANT Both antennas should be installed 2 2 4 Other Internal Parts Follow the procedure below to access other internal parts of the OMIW OPS PC Module 1 Disconnect OPS module from the power source 2 Loosen the four Phillips M3 x 5 truss head silver screws on the top cover ...

Страница 22: ...ter 2 Hardware Installation OMIW OPS PC Module 14 3 Remove the top cover 4 Make all necessary modifications 5 When finished insert the cover door back and carefully tighten four Phillips M3 x 5 truss head silver screws ...

Страница 23: ...IW OPS PC Module to the display 1 Insert the box into the display 2 Fasten two screws as illustrated OPS PC Box Installation CAUTION When plugging OPS PC module into an OPS display make sure the module s heat sink is facing outside of the display NOTE Please contact Winmate to check the availability of OPS display ...

Страница 24: ...OMIW OPS PC Module 16 AMI BIOS Setup This chapter contains BIOS Configuration and OS Recovery information for OMIW motherboard ...

Страница 25: ...factory default settings 3 Modifying the specific hardware specifications 4 Necessity to optimize specifications BIOS Navigation Keys The following keys are enabled during POST Key Function Del Enters the BIOS setup menu F7 Display the boot menu Lists all bootable devices that are connected to the system With cursor and cursor and by pressing ENTER select the device used for the boot Pause Pressin...

Страница 26: ...ed settings or to activate certain system features The follwoing sections describe the configuration options found in the menu items 3 2 1 Main Menu The Main menu displays the basic information about yoursystem including BIOS version processor RC version system language time and date When you enter BIOS setup the first menu that appears on the screen is the main menu It contains the system informa...

Страница 27: ...nguage Set the language in other language The language in this device is English System Date Time This is current date setting The time is maintained by the battery when the device is turned off Date and time changes Set the date in the format mm dd yyyy The time in the format hh mm ss Access Level The current user access settings Changes to the level of access Administrator is set up by the defau...

Страница 28: ...select any of the items on the left frame of the screen to go to the sub menu for the item such as CPU Configuration You can use the Arrow keys enter all advanced BIOS setup options The advanced BIOS setup menu is shown below The submenus described on the following pages CAUTION Handle advanced BIOS settings page with caution Any changes can affect the operation of your computer ...

Страница 29: ...figuration Configures Super I O settings Enter Opens submenu Hardware Monitor Configures H W Monitor settings Enter Opens submenu S5 RTC Wake Settings Configures RTC Wake parameters Enter Opens submenu SATA Configuration Configures SATA parameters Enter Opens submenu CSM Configuration Configures CSM parameters Enter Opens submenu USB Configuration Configures USB parameters Enter Opens submenu Inte...

Страница 30: ...User Manual Chapter 3 AMI BIOS Setup OMIW OPS PC Module 22 3 2 2 1 CPU Configuration CPU Configuration allows you to change CPU settings Use key arrows to navigate through the menu ...

Страница 31: ...read per enabled core is enabled Execute Disable Bit Allows the processor to classify areas in memory where application code can or cannot execute and reduce system exposure to viruses and malicious code Enabled Prevents certain classes of malisious baffer overflow attacks when combined with a supporting OS Disabled Disable this function Intel Virtualization Technology Help accelerate virtual mach...

Страница 32: ......

Страница 33: ... run faster than the frequency recommendedby the manufacturer Enabled Disabled Enables or disables this function CPU C States C States architecture can further reduce power consumption from the basic C1 Halt State statethat blocks clock cycles to the CPU Enabled Disabled Enables or disables this function CPU DTS Determine which temperature values are used by ACPI terminal management Disabled ACPI ...

Страница 34: ...rt for security device Enabled Disabled Set required configuration TPM State Enable or disable TPM state Enabled Disabled Set required configuration Pending Operation Control the Security Device None TPM Clear Schedule an Operation for the Security Device Device Select Select devices will be enumerated Auto TPM 1 2 TPM 2 0 TPM 1 2 will restrict support to TPM 1 2 devices TPM 2 0 will ...

Страница 35: ...er Manual Chapter 3 AMI BIOS Setup OMIW OPS PC Module 27 restrict support to TPM 2 0 devices Auto will support both with the default set to TPM 2 0 devices if not found TPM 1 2 devices will be enumerated ...

Страница 36: ...his function Enable Hibernation Control hibernation Enable Disable Enables or disables this function APCI Sleep State This option allows you to specify which mode will be used during the transition to power saving state S1 Power On Suspend Removes power from the hard drive some expansion cards plus extinguished monitor All other components processor memory chipset operate in normal mode only a tra...

Страница 37: ...to serial parallel or diskette controller Enabled Disabled Enables or disables this function S3 Video Report Re initializes the video BIOS after waking up from an S3 sleep Enabled Disabled Enables or disables this function ACPI Low Power SO Idle In this state the system can very quickly switch from a low power state to high power state so that it can respond quickly to hardware and network events ...

Страница 38: ...le the serial port and select optimal settings for the Super IO Device Enable Disable Default Enable Enable or Disable Serial Port COM Super IO Watch Dog Timer Setting The watchdog timer circuit has to be triggered within a specified time by the application software If the watchdog is not triggered because proper software execution fails or a hardware malfunction occurs it will reset the system ...

Страница 39: ... 2 4 1 Serial port Configuration BIOS Setting Description Setting Option Effect Serial Port Select Serial Port RS232 RS422 RS485 Rx RS485 Tx Choose Serial Port Settings Change Settings Allow Change Serial Port Settings AUTO UART Mode Show which serial port is used ...

Страница 40: ...User Manual Chapter 3 AMI BIOS Setup OMIW OPS PC Module 32 3 2 5 5 Hardware Monitor Hardware Monitor shows PC health status information ...

Страница 41: ...escription Setting Option Effect Wake System from S5 Enables or disables system wake on alarm event It allows you to wake up the system in a certain time Disabled Disable this function Fixed Time System will awake at the hr min sec specified Dynamic Time System will awake at current time increase min s ...

Страница 42: ...Allows users to enable or disable the SATA controller s Enabled Disabled Enables or disables this function SATA Mode Selection Allows users to select mode of SATA controller s Enabled Disabled Enables or disables this function SATA Controller Speed Allows users to select mode of SATA Controller Speed Enabled Disabled Enables or disables this function ...

Страница 43: ...ibility Support Module Provides legacy BIOS compatibility by emulating a BIOS environment allowing legacy operating systems and some option ROMs that do not support UEFI to still be used Enabled Disabled Enables or disables this function GateA20 Active Allows to control the inclusion way of the address of bus A20 Upon Request Set the required parameters ...

Страница 44: ...s to control Boot Option Filter settings Legacy Only Enable Legacy Boot Mode UEFI Enables UEFI Boot Mode Network Allows to control Network boot settings Legacy Enable Legacy Boot Mode UEFI Enables UEFI Boot Mode Storage Allows to control Storage boot settings Legacy Enable Legacy Boot Mode UEFI Enables UEFI Boot Mode Video Allows to control Video boot settings Legacy Enable Legacy Boot Mode UEFI E...

Страница 45: ... is a workaround for OSs without XHCI hand off support Disabled Disables this function Enabled Enables this function EHCI Hand off This is a workaround for OSs without ECHI hand off support Disabled Disables this function Enabled Enables this function USB Mass Storage Driver Support User can Enable or disable USB mass storage driver support Disabled Disables this function Enabled Enables this func...

Страница 46: ...wer up delay Maximum time the device will take before it properly reports itself to the host controller Auto Uses default value for a root port it is 100 ms for a Hub port the delay is taken from Hub descriptor Mass Storage Device Mass storage device emulation type AUTO enumerates devices less than 530MB as floppies Forced FDD option can be used to force HDD formatted drive to boot as FDD Configur...

Страница 47: ...MIW OPS PC Module 39 3 2 3 Chipset Menu BIOS Setting Description Setting Option Effect System Agent SA Configuration Configures System Agent SA settings Enter Opens submenu PCH IO Configuration Congigures PCH IO settings Enter Opens submenu ...

Страница 48: ...ription Setting Option Effect VT d Intel Virtualization Technology for Directed I O Provides hardware mechanisms for building a virtualized environment with complete application to I O device data transfer isolation Enabled Enable this function Graphics Configuration Configures graphics settings Enter Opens submenu ...

Страница 49: ... boot device from which to load the operating system BIOS Setting Description Setting Option Effect Setup Prompt Timeout Allows user to configure the number of seconds to stay in BIOS setup prompt screen Enter Set the prompt timeout Boot NumLock State Enables or disables NumLock feature on the numeric keypad of the keyboard after the POST Default On On Remains On Off Remains OFF Quite Boot Determi...

Страница 50: ... Ex Boot Option 1 hard drive Hard drive as the first priority 3 2 5 Security Menu This section allows to configure and improve system and set up some system features according to your preferences BIOS Setting Description Setting Option Effect Administrator Password Displays whether or not an administrator password has been set Enter Enter password User Password Display whether or not a user Passwo...

Страница 51: ...Save changes Discard Changes and Exi This exits the BIOS Setup without saving the changes made in BIOS Setup to the CMOS Enter YES Saves the changes Enter NO Return to the BIOS Setup Main Menu Save Changes and Reset Reset the system after saving the changes Enter YES Saves the changes Enter NO Return to the BIOS Setup Main Menu Discard Changes and Reset system setup without saving any changes Ente...

Страница 52: ...up Main Menu Restore Default Restore load default values for all the setup options Enter YES Saves the changes Enter NO Return to the BIOS Setup Main Menu Save as User Defaults Save the changes done so far as User defaults Enter YES Saves the changes Enter NO Return to the BIOS Setup Main Menu Restore User Defaults Restore the User Defaults to all the setup options Enter YES Saves the changes Ente...

Страница 53: ...W series PC IMPORTANT Before starting the recovery process be sure to backup all user data as all data will be lost after the recovery process Follow the procedure below to enable quick one key recovery procedure Plug in the AC adapter to OMIW computer Make sure the computer stays plugged in to power source during the recovery process Turn on the computer and when the boot screen shows up press th...

Страница 54: ...l show up Make sure the data is backed up before recovery and click Yes to continue Wait the recovery process to complete During the recovery process a command prompt will show up to indicate the percent of recovery process complete The computer will restart automatically after recovery completed ...

Страница 55: ...OMIW OPS PC Module 47 Driver Installation This chapter describes how to install all necessary drivers ...

Страница 56: ...ivers 4 1 Chipset Driver The Intel Chipset Drivers should be installed first before the software drivers enable Plug Play INF support for Intel chipset components Follow the instructions below to complete the installation Step 1 Insert the CD that comes with the motherboard Open the file document Chipset Driver and click Setup exe to install driver ...

Страница 57: ...User Manual Chapter 4 Driver Installation OMIW OPS PC Module 49 Step 2 Click Next to start the installation Step 3 Click Next to continue the installation ...

Страница 58: ...User Manual Chapter 4 Driver Installation OMIW OPS PC Module 50 Step 4 Click Yes I want to restart this computer now to finish installation ...

Страница 59: ...ic driver to enable the function Intel Graphic supports versatile display options and 32 bit 3D graphics engine Triple independent display enhanced display modes for widescreen flat panels for extend twin and clone display mode Step 1 Insert the driver CD into your system s CD ROM drive You can see the driver folders items Navigate to the Graphic Driver folder and click setup exe to complete the i...

Страница 60: ...User Manual Chapter 4 Driver Installation OMIW OPS PC Module 52 Step 2 Click Next to install the driver Step 3 Click Yes to agree with the license terms ...

Страница 61: ...User Manual Chapter 4 Driver Installation OMIW OPS PC Module 53 Step 4 Click Next to install the driver Step 5 Click Yes I want to restart this computer now to finish installation ...

Страница 62: ...es integrates two stereo ADCs that can support a stereo microphone and feature Acoustic Echo Cancellation AEC Beam Forming BF and Noise Suppression NS technology The user must confirm which operating system is running on the OMIW Motherboard before installing the Audio drivers Follow the steps below to complete the installation of the Realtek ALC886 Audio drivers You will quickly complete the inst...

Страница 63: ...User Manual Chapter 4 Driver Installation OMIW OPS PC Module 55 Step 2 Click Next to start the installation Step 3 Click Yes I want to restart my computer now to finish the installation ...

Страница 64: ... operating system is used on the OMIW Motherboard before installing the Ethernet drivers Follow the steps below to complete the installation of the Intel I210IT Gigabit LAN Controller I218LM Gigabit LAN drivers You will quickly complete the installation Step 1 Insert the driver CD and select the LAN Driver folder ...

Страница 65: ...User Manual Chapter 4 Driver Installation OMIW OPS PC Module 57 Step 2 Extract the PROWinX64_19 0 file and click Next to install the driver Step3 Click Next to agree with the license terms ...

Страница 66: ...User Manual Chapter 4 Driver Installation OMIW OPS PC Module 58 Step 4 Click Next to install the driver Step 5 Click Finish to complete the driver installation ...

Страница 67: ...ne Software This installation program installs the Intel ME software components required for the platform on which you are installing and installs only those components that match your platform s capabilities Step 1 Insert the driver CD and select the Intel ME 9 0 folder and click Setup exe ...

Страница 68: ...User Manual Chapter 4 Driver Installation OMIW OPS PC Module 60 Step 2 Click Next to continue the installation Step 3 Click Yes to agree with the License terms ...

Страница 69: ...er Manual Chapter 4 Driver Installation OMIW OPS PC Module 61 Step 4 Choose I accept the terms of the license agreement and click Next to continue Step 5 Click Finish to complete the software installation ...

Страница 70: ...g system of the device is Windows Embedded 8 1 Industry or Windows Embedded 8 Standard users can skip this installation Step 1 Locate the hard drive directory where the driver files are stored with the browser or the explore feature of Windows Step 2 Double click the Setup exe from this directory Step 3 Click Next to continue ...

Страница 71: ...ver Installation OMIW OPS PC Module 63 Step 4 Read the License Agreement and click Yes to proceed Step 5 Review Readme File Information and click Next to proceed Step 6 When the Setup Progress is complete click Next to proceed ...

Страница 72: ...User Manual Chapter 4 Driver Installation OMIW OPS PC Module 64 ...

Страница 73: ...User Manual Chapter 4 Driver Installation OMIW OPS PC Module 65 Step 7 Click Yes I want to restart this computer now to finish and then restart your computer ...

Страница 74: ...OMIW OPS PC Module 66 Technical Support This chapter contains directory to technical support ...

Страница 75: ...t You can download SDK and Drivers from Winmate Download Center or Winmate File Share 5 1 1 Winmate Download Center http www winmate com tw Support Download Center OPS Module OMIW Drivers Development Kit Follow the link below http www winmate com DownCenter DownLoadCenter asp DownType 1906 5 1 2 Winmate File Share http www winmate com Support Download Center Public Documents OPS PC Module OMIW Int...

Страница 76: ...Winmate Inc 9F No 111 6 Shing De Rd San Chung District Taipei 241 Taiwan R O C Tel 886 2 8511 0288 Fax 886 2 8511 0211 Email sales winmate com tw Official website www winmate com ...

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