19
Basic Troubleshooting
Basic Troubleshooting
Problem
Solution
The removable battery is
not charging.
Make sure the AC adapter is properly connected, and that the removable
battery is properly inserted.
Nothing appears on the
screen.
The tablet computer may be in sleep mode. Press the power button to wake
up the display.
The brightness level may be too low. Increase brightness.
The screen suddenly
turns blank and the power
indicator goes off.
Make sure that LED indicator is not powered off in Win-Set.
Make sure the AC adapter is properly connected.
If running on battery power, the battery may be depleted, charge the battery.
Wireless LAN signal
quality is poor.
The tablet computer may be out of range. Move the tablet computer closer to
the access point or another wireless LAN device associated with it.
Check if your surroundings have interferences, such as microwave ovens,
cordless phones. Move the tablet away from objects causing interference.
I cannot connect to
another wireless LAN
device.
Make sure that wireless LAN feature is powered on.
Make sure that the SSID setting is the same for every wireless LAN device
in the network.
Restart the tablet computer.
Make sure the IP address or subnet mask setting is correct.
I cannot connect to
another device with
Bluetooth.
Make sure that both devices have Bluetooth powered on in Winset).
Make sure that the distance between the two devices is within 10 meters
and there are no walls or large obstructions between the devices.
Make sure the both devices are powered on and configured to be
discoverable.
Make sure that both devices are compatible.
The GPS cannot find my
location.
Make sure that GPS is powered on in Winset.
Make sure that GPS receiver and the location sensor are enabled in Control
Panel.
The tablet computer may be out of coverage area. Move your tablet
computer outdoors or closer to a window.
Move the tablet computer away from objects causing interference.
No sound is produced.
Adjust volume of the tablet computer by pressing on the volume rocker.
If using an external audio device, make sure that the cable is properly
connected.
Barcode scanner does
not emit laser beam and
does not seem to work.
Make sure the Barcode scanner device is enabled in Winset.
Barcode Scanner emits
laser beam but does not
read barcodes.
Adjust the distance between barcode scanner of the device and the barcode
being scanned.
Make sure the barcode code type is enabled in the tablet. Check
“Barcode
Scanner Configuration
” section of the User Manual for more details.
I am having GPS
accuracy issue
When using the GPS, we recommend disabling the Barcode Reader in
Winset to reduce interference.
