20
Troubleshooting tips
1. Check fuse on supply circuit (power source for
system). If +12 VDC is present, check the mo-
torized unit on roof. Remove white plastic
cover on the mount. Remove electronics
housing cover and check the main board, J8
connector, for +12 VDC and ground. If there is
voltage present and the cable harness is not
damaged, contact Winegard Technical Ser-
vices at 800/788-4417.
2. Check the 8-conductor RJ-45 telephone type
cable at each end. Look for corrosion or cable
damage. This cable is specifically configured.
Do not use computer networking type adapt-
ers or cables. For replacement, contact
Winegard Technical Services.
3. Check for obstructions — trees, buildings,
signs, hills or anything that would block the
view of the southwest sky.
4. This system has auto-diagnosis for LNBF
voltage and will warn you if there is a loss of
voltage to the LNBF circuit. If you have no signal
from any satellite, make sure this message is
not displayed on the wall plate controller. If the
message is displayed (“Caution no LNBF
power”), check each end of the RG-6 coax cable
to make sure there is a good connection.
Unscrew connector and be sure the center
wire extends 1/8” from connector (should not
be too short). Be sure it is connected to
“Satellite in” on the receiver. Receiver must be
plugged in. There may also be a break in
the cable.
5. Check unit on roof for obstructions (tree limbs,
etc.). Make sure the cable harness is not too
tight when unit tries to stow, or that the cable
harness may be snagging on another object
on the roof. If the problem is not obvious, contact
your dealer for repair.
6. On the roof, check the voltage at the unit with
a voltage meter set to DC voltage settings.
Check specifications in the Parts/Specifica-
tions section for proper voltage range.
NOTE:
Wiring: Red = +12 VDC operating voltage;
Orange = Ignition; Black = Ground.
7. This system is designed to find three digital
satellites to function correctly. During the
qualify process, it may stop on an incorrect
satellite briefly. Or you may have obstructions
in the southern sky that would prevent the
“System qualify” on all three satellites.
8. Check coax cable on each end for a bad
connector at “Receiver out to TV”, and the back
of the television, VCR or video selector box (this
depends on how your system is set up). Because
the digital signal your system receives is either
on or off (no inbetween), snow or poor reception
on your TV set is related to the signal it receives
after the receiver sends it to the television.
9. You may have a defective receiver. Contact place of
purchase or your satellite service provider:
DIRECTV at 1/800-DIRECTV, DISH Network at
1/800-333-DISH, ExpressVu - 1-888-SKYDISH.
10. If you have just installed your receiver and haven’t
completed your setup/activation, this is the only
channel you’ll receive. You must have the receiver
turned on and the dish aimed at the correct satellite
before you call your provider for activation. The
activation signal will come from the satellite to your
receiver. Any questions can be answered by your
service provider, or consult your receiver manual.
11. Your system may be set to receive from the wrong
satellite. Turn the system off at the wall plate control-
ler and then back on. After GPS is acquired, the
display will show the satellite selection menu. After
the system has properly qualified the satellites
needed, you may select a different satellite. Be sure
the system is set for the correct satellite for your
receiver (see page 6, Operating section). Check your
receiver manual for satellite selection information.
12.
DO NOT FORCE DOWN.
If there is no obvious
problem, see D, page 16 and remove the four screw
head bolts holding the backup frame to pivot shaft and
coax from LNBF at the LNBF for travel. Cut tie wrap.
DO NOT drive with the dish in the up position!
After
the dish backup frame has been removed, return to
place of purchase or call Winegard for your nearest
service center.
13. Signal interruptions may occur during heavy cloud
cover and/or rain, interfering with the search process
and causing loss of signal. This is temporary! Begin
your search again when weather conditions improve.
If you were watching the programming from the
desired satellite, your picture will automatically return
when weather improves.
IF YOU HAVE AN UNSUCCESSFUL SEARCH,
these messages will appear.
1. The Winegard logo briefly appears on the display.
2. “Acquiring GPS” appears and remains until the
system acquires the GPS signal.
3. “Searching for sat” is displayed, followed by
“Determining sat location.”
4. “Can you see the show?” is displayed. Press
ENTER for Yes, CANCEL for No.
5. If no, “Do you know sat location?” is displayed.
Press ENTER for yes, CANCEL for No.
6. If yes, “Pick a sat < >” is displayed. If no, “Unable to
find sat” is displayed. See “Dish Blockage” in your
owner’s manual.
