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Problem
Possible Cause
Possible Solution
SUMMARY SCREEN
Total Channels
shows all zeros. App connection to database lost.
Close app and reopen.
Antenna placed in wrong location.
Allow the timer to cycle twice while repositioning the antenna.
Total Channels
shows all
dashes.
Antenna has encountered a problem.
Reboot by unplugging the signal meter, waiting 3 seconds, and
restoring power.
Not all channels are GREEN.
Antenna position, distance, terrain,
weather, network power, or band may
affect signal strength.
Reposition the antenna to get as many channels as possible
in GREEN and YELLOW (channels with these colors should be
viewable).
MAP SCREEN
Network does not appear.
Networks may be on the same tower,
or very close and hidden.
Zoom in on the map to see if the network tower appears.
The network that I want
remains RED.
Antenna position, distance, terrain,
weather, network power, or band may
affect signal strength.
Click/hover over the network and verify the network distance is
within antenna range.
Click/hover over the network you are looking for and verify the
antenna covers the required band (UHF, VHF High; VHF Low).
LIST VIEW
Channel data refreshes before
I find the channel.
Channel data refreshes every 6 to 12
seconds and moves to the top of the
screen.
Press the
Pause
button at the bottom of the screen so that you
can see the channels you have. Restart whenever you are ready.
DEVICE CONNECTION
I can’t scan the barcode.
The camera won’t focus, or you’re not
signed in to your account.
Ensure you are signed in to your Winegard account. Adjust
the distance from your camera to the QR code. If this doesn’t
help, tap the
Continue without scanning
button, then tap
Scan
for Bluetooth
®
Devices
to manually find and connect to your
antenna.
Cannot connect to the device.
The signal meter is not powered on.
Ensure the signal meter is powered on and try again.
Scan code is not recognized.
Scanned wrong QR code, or there is a
decoding error.
Check that QR code is not damaged, then center camera on only
the Winegard scan code.
A message appears that the
device is disconnected
.
Out of range of signal meter, or power
to the signal meter was lost.
Make sure your signal meter is powered on; stay within 30 feet
of signal meter to ensure the Bluetooth connection is not lost.
ACCOUNT SIGN IN
My account needs to be
verified.
Email verification needed.
Check for an account verification email message from Winegard
and follow the instructions.
Invalid password.
Incorrect password.
Re-enter your password or reset your password and follow the
instructions.
BLUE LED
LED is no longer solid or
flashing.
Sleeps after 15 minutes of inactivity.
This is normal operation when the unit goes to sleep. A
connection to the antenna may still be made when the blue LED
is off.
LED light is no longer on.
Bluetooth connection is in sleep
mode.
Antenna/Amplifier is still working with LED off, the Bluetooth
connection is in sleep mode.
Signal meter is not powered on.
Ensure signal meter is powered on and try again.
For help, send an email to
or call
1-800-788-4417
Rev2 12/20
