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If the SPECTRUM™ Commercial Induction Cooker does not operate, please check the following before placing a service call:
Troubleshooting
Service and Repair
THIS EQUIPMENT MUST ONLY BE SERVICED BY AN AUTHORIZED AGENT.
NOTE
Parts protected by the manufacturer or its agent are not to be adjusted by the installer unless the installer is an authorized service agent.
If you have any questions or problems DO NOT send unit to WINCO® without first contacting our customer service department.
See "Limited Warranty" section on page 11 for details.
ERROR CODES
DESCRIPTION OF ERROR
RECOMMENDED SOLUTION
EC/E16
Main board cannot connect with control panel.
Check the wire connection between the main PCB board and display
control board.
Replacement must be done by an authorized service provider.
E0
Circuit failure
Check the coil for an open circut.
Replacement must be done by an authorized service provider.
E1
Empty cookware protection
Place cookware containing ingredients on the induction cooker.
Make sure cookware is induction cooker compatiable.
Check diameter of the cookware . It must have a flat bottom that is at
least 4-1/2" in diameter.
E2
Low voltage protection
Check electrical specifications of power source.
E3
High voltage protection
E4
Temperature sensor open circut
Check the temperature sensor on heating sink for an open circuit
(broken or unplug).
Replacement must be done by an authorized service provider.
Check the temperature sensor on heat sink for broken insulated
exposed metal wire. Check if the outlet is broken.
Replacement must be done by an authorized service provider.
E7
IGBT sensor open circut
Check the IGBT sensor on heat sink for an open circuit (broken or
unplug).
Replacement must be done by an authorized service provider.
E8
Temperature sensor is overheated.
Check the fans under the coil.
Replacement must be done by an authorized service provider.
Check the surrounding temperature. If temperature is too high (above
122°F / 50°C), the induction cooker will stop heating.
Replacement must be done by an authorized service provider.
E9
IGBT sensor is over heated.
Check the fans in main board to see if they are broken or air inlets are
blocked, resulting in poor heat dissipation.
Replacement must be done by an authorized service provider.
