7
Service and Repair
There are no user serviceable parts within this appliance.
To avoid serious injury or damage,
NEVER
attempt to repair the unit
yourself.
To initiate warranty service contact: [email protected]
or call: 973-295-3899.
DO NOT send unit to WINCO without first contacting our customer
service department.
See "Limited Warranty" section on page 8 for details.
If your WINCO Pizza/Pretzel Merchandiser does not operate, please check the following prior to placing a service call.
Safety
A WINCO Approved Service Technician should carry out repairs if necessary.
Do not remove any components or service panels on this product.
If the power cord is damaged, it must be replaced by a WINCO
Approved Service Technician in order to avoid a hazard.
Troubleshooting
PROBLEM
POSSIBLE CAUSE
RECOMMENDED SOLUTION
The unit is not turning on
Power supply
Check that the power supply cord is correctly
plugged in and outlet is working.
Power switch is in the off position
Check that the unit is correctly plugged in and
turned on.
Plug/cord or external wiring is damaged
Call WINCO to make service arrangements
through their service provider network.
Internal wiring fault
The unit is on but not heating up
Temperature is set too low
Check that the unit is set to the correct
temperature.
Internal wiring fault
Call WINCO to make service arrangements
through their service provider network.
Unit is not keeping the interior humid
Water is low or empty
Add water.
EDM-1:
Humidity is set too low
Check humidity setting and raise as needed.
EDM-2:
Water tray is empty
Add water to tray.
Internal wiring fault
Call WINCO to make service arrangements
through their service provider network.
Rack is not spinning
Check that door is closed
Door needs to be closed for the rack to spin
Internal wiring fault
Call WINCO to make service arrangements
through their service provider network.
Light is not on
Light bulb burnt out
Remove top cover and replace light bulb.
ERROR CODE (EDM-1)
CAUSE
RECOMMENDED SOLUTION
LO H2O
Low water
Add more water.