Customer support:[email protected]
Website:www.wimaxit.com
12
and mobile devices do not output sufficient power to turn on the monitor. Please
power by connecting the Wimaxit to a charger or another device like a power bank.
4. Why doesn
’
t the touchscreen work?
Wimaxit
’
s mini HDMI input does not out touchscreen signal. You will need to
connect your device via the Provided USB-C and potentially power your monitor via
another USB-C port(go to Input setting to choose the right type C you connected) if
your device does not output sufficient power for the touchscreen to work.
Many mobile devices do not have touchscreen input signal for external monitors.
Some devices such as Huawei Mate have been designed to take touchscreen input.
5. Wimaxit display isn
’
t working
when a USB-C cable is connected
Make sure that your device is on the list of supported devices and that the USB-C port
on your device is a full-featured USB-C(USB-C 3.1 Gen2(10 Gbps)) port. If the USB-C port
on your device is only capable of charging, then it cannot support video transfer to
Wimaxit display.
6. The speakers aren
’
t working
Check to see if the display is set to
“
Silent
”
and make sure the volume is turned up. Go to
Volume Settings to set up Wimaxit
’
s audio.
7. The Power LED Light is green and there is no screen image
Check if the monitor and the computer are on.
Make sure your video input (USB-C or mini HDMI) are properly connected.
Inspect the signal cable and make sure the pins are not bent or damaged.
Connect the computer to another monitor to ensure the computer and output port
is working properly.
