7
Need help?
www.WilsonElectronics.com
Tech Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
Troubleshooting
The Signal Boost includes four indicator
lights, one for each band (see FAQ for
explanation of MHz bands). Both indicator
lights will be green, orange or red.
Green
indicates the unit is powered
and working properly. You always
want the lights to be green.
Red
indicates the DB Pro 4G has
shut down to prevent oscillation
(feedback).
Orange
indicates the DB Pro 4G is
overloaded because it is too close to
a cell tower.
Note
: All red light issues must be resolved
before orange light issues.
Fixing Red Light Issues
If one or both lights on the Signal Boost are
red:
1. Make sure all connections are tight.
2. Reduce the gain of the Signal Booster
by rotating the gain control knob
corresponding with the red light. This
is done by turning the knob counter-
clockwise in small increments, waiting
5 seconds between each adjustment
for the Signal Booster to reset.
Continue this adjustment until the
light turns green.
IMPORTANT NOTE: Reducing the gain
decreases the inside coverage area. If the
amount of coverage area is sufficient when
the green light comes on, your installation
is complete.
3. If the coverage area is not large
enough with a reduced gain, you
need to increase the distance
between the Outside Antenna and
the Inside Antenna by moving them
horizontally and/or vertically farther
apart. If the light is green after
separating the antennas, increase
the gain until the red light comes on.
Then slightly decrease the gain until
the green light appears. This ensures
maximum coverage.
4. If your coverage area is still too small
after separating the antennas contact
the Wilson Electronics Technical
Support Team for assistance: 866-
294-1660.
Fixing Orange Light Issues
If one or both lights on the Signal Booster
are orange:
1. Turn down the gain control (described
in the red light instructions above)
until you get a green light.
2. If the gain is not adequate for good
coverage, move the Outside Antenna
away from the strongest cellular
signal in small increments until the
light turns green. If the Signal Booster
will not respond, turn the gain down
in 5 dB increments and move the
Outside Antenna. Continue to adjust
the gain and antenna positions until
the light turns green.
Inside area needing increased signal
Inside area needing increased signal
Move the outside antenna
away from the strongest
cellular signal in small
increments
3. If the light remains orange, contact
the Wilson Electronics Technical
Support Team for assistance: 866-
294-1660.
Fixing Blinking Red & Orange Light Issues
If one or more of the lights on Signal
Booster are blinking red and orange,
it indicates that the Signal Booster is
experiencing extreme receiver overload
and has shutoff.
Wait 5 seconds
between each
adjustment
