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Need help?
www.WilsonElectronics.com
Tech Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
Troubleshooting
The AG Pro 4G Signal Booster includes four
indicator lights, one each for the 700 MHz
band, the 800 MHz band, the 1900 MHz
band, and the 1700/2100 MHz band. This
covers virtually any type of voice and data
cellular communications channel. Indicator
lights will be green, orange or red; or a
combination of colors.
Green
indicates the unit is powered
and working properly. You always want
the lights to be green on the bands you
plan to use.
Red
indicates the AG Pro 4G has
shut down due to extreme oscillation
(feedback).
Orange
indicates the AG Pro 4G has
shut down due to extreme overload.
This is caused from being too close to
a cell tower.
The AG Pro 4G also has two unique light
functions – green with an alternating red,
and green with an alternating orange. Both
of these indicate the booster is working,
though at a reduced gain.
IMPORTANT NOTE
: Reduced gain
decreases the inside coverage area. If the
amount of coverage area is sufficient, your
installation is complete.
Green and Orange
indicates the
booster has detected overload, and
has automatically reduced the gain to
correct this scenario.
Green and Red
indicates the booster
has detected oscillation, and has
automatically reduced the gain to
correct this scenario.
Note:
Both of the above can occur, but
the booster will choose the light option
that relates to the greatest reduction in
gain.
Fixing Red Light Issues
If one or more lights on the Signal Booster
are red:
1. Make sure all connections are tight.
2. If the coverage area is not large
enough with a reduced gain and
alternating green and red lights, you
need to increase the distance between
the Outside Antenna and the Inside
Antenna by moving them horizontally
and/or vertically farther apart. After
doing so, reset the booster by
unplugging the power supply and then
plugging it back in.
If the light is green
after separating the antennas, you
have ensured the maximum coverage.
3. If your coverage area is still too small
after separating the antennas contact
the Wilson Electronics Technical
Support Team for assistance: 866-294-
1660.
Fixing Orange Light Issues
If one or more lights on the Signal Booster
are orange:
1. If the coverage area is not large
enough with a reduced gain and
alternating green and red lights,
move the Outside Antenna away from
the strongest cellular signal in small
increments until the light turns green.
If the Signal Booster will not respond,
relocation of the outside antenna may
be required.
Move the outside
antenna away from
the strongest cellular
signal in small
increments
2. If the light remains orange or the
coverage area is still too small, contact
the Wilson Electronics Technical
Support Team for assistance at 866-
294-1660.
