17
I
N
C
ASE OF
D
IFFICULTY
If the system does not seem to be functioning:
1. Read through the manual and user guide carefully to verify proper
setup and installation of your system.
2. Make sure that your television or VCR is plugged in and
turned on.
3. Make sure that the TX238 Transmitter’s power adapter is plugged in.
4. If you’ve installed the TX238 Transmitter other than on top of the
TV, make sure that its front panel is facing the receiver.
5. Make sure that the receiver has a fully charged battery.
6. Make sure you are not covering the infrared “eye.” Remove any
objects obstructing the line between the TX238 Transmitter and
the receiver. The “SoundPlus” label should be facing towards the
TV while you listen.
7. If you are using the RX237 or RX238 Receiver and getting static
or hiss: Try operating the TX238 Transmitter in MONO (2.3 MHz
or 2.8 MHz) mode. See instructions on page 8.
8. If you are using the RX239 (neckloop) Receiver, and the sound is
weak or noisy: First, make sure that the TX238 Transmitter is
operating in 2.3 (Mono) mode. Also, check that the T-coil switch
on your hearing aid is switched to the “On” position. Next, try
increasing the volume on the receiver unit, then increase the vol-
ume on your hearing aid until the volume is at a comfortable lis-
tening level.
9. If you are operating the TX238 Transmitter in MONO (2.3 MHz
or 2.8 MHz) mode and getting noise or hiss in the receiver: For
2.3 MHz operation, check to make sure you are only using the left
RCA jack on the TX238 Transmitter. For 2.8 MHz operation:
make sure you are only using the right RCA jack on the TX238
Transmitter.
10. If you are using the TV microphone and not getting a signal, try
turning up the TV volume up slightly. Also, try positioning the
TV mic directly over the TV speaker.
11. If the system still does not function, call Williams Sound at:
1-800-843-3544.
