Accessing VMS Forms / Declarations:
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Tips and Troubleshooting
Primary Handset
Unable to make outgoing call
•
Ensure a correct number format is being dialled.
•
Ensure proper BDU LED states;
Terminal
:
Green
Antenna
:
Green
Registered :
Green
Data Active
: Off or
Green
Unable to receive incoming call
•
Ensure all other telephony devices are hung up
properly.
Web Console
Unable to access Web Console
•
Ensure that there is no problem with the Ethernet
connectivity.
•
Ensure that IP address is entered correctly.
•
Try to refresh the browser after correcting the
problem.
Data Connection
Unable to activate Data Session
•
Ensure you are using a valid APN.
•
Ensure that the signal strength is good.
•
Ensure your Fleet One SIM card supports PS
services.
•
Ensure your prepaid credit is not exhausted.
Unable to access internet after Data Session is
activated.
•
Ensure proper PC/Laptop Ethernet settings.
• Ensure no firewall/proxy settings are preventing
access to the BDU.
• Ensure that PC/Laptop is configured to obtain
IP address automatically (DHCP).
