30
IN CASE OF MALFUNCTION
Problem
Potential cause
Solution
The device is
dead
The device is not
turned on
Make sure the battery
drawer is closed
The earwire is
broken
Contact your hearing
care professional
The battery does not
work
Insert a new battery in
the battery drawer of
the device
The NanoCare wax
guard is blocked
Change the wax guard
The device
volume is not
powerful
enough
The NanoCare wax
guard is blocked
Change the wax guard
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
Your hearing/tinnitus
may have changed
Contact your hearing
care professional
The device
whistles
continuously
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
The ear-tip is not
correctly placed in
your ear canal
Take the ear-tip out and
reinsert it
The ear-tip fit is too
loose
Contact your hearing
care professional
The receiver is not
adequately secured
in the ear-tip
Replace the ear-tip. If
the problem persists,
contact your hearing
care professional
Содержание ZEN2GO C2-PA (RIC)
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