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accessories
A variety of assistive listening devices are available for
your hearing aid.
• RC-DEX
• TV-DEX
• M-DEX
For help in determining whether you could benefit from
a remote control or other accessories, please consult
your hearing care professional.
in case of malfunction
The following pages contain some quick advice on
what to do if your hearing aid stops working or per-
forms unsatisfactorily. If the problems persist, contact
your hearing care professional for assistance.
Problem
Potential cause
Solution
The hearing
aid is
completely
silent
The hearing aid is
not turned on
Make sure the battery
drawer is completely
closed
The earwire is
broken
Contact your hearing
care professional
The battery is dead
or does not work
Insert a new battery in
the hearing aid
The wax guard is
blocked
Change the wax guard.
See the separate ear-
set user manual
The hearing
aid volume is
not powerful
enough
The battery is nearly
exhausted
Insert a new battery in
the hearing aid
The wax guard is
blocked
Change the wax guard.
See the separate ear-
set user manual
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
Your hearing may
have changed
Contact your hearing
care professional