Problem
Possible cause
Solution
Your outer ear or ear
canal is sore
It is important that first-
time users only wear the
hearing aid for short peri-
ods of time at the begin-
ning. Take 2-3 weeks to
gradually get used to the
hearing aid. If the soreness
continues, contact your
hearing care professional
Your hearing aids are
not working in syn-
chrony
The connection be-
tween the hearing aids
is lost
Turn them off and on again
The hearing aids do
not respond with a
corresponding change
in volume or program
to the device
a. The device is used
beyond the transmis-
sion range
b. Strong electromag-
netic interference in
the vicinity
c. The device and the
hearing aids are not
matched
a. Move the device closer to
the hearing aids
b. Move away from known
source of EM interference
c. Check with your hearing
care professional to make
sure device is matched with
the hearing aids
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