Problem
Possible cause
Solution
The wax guard is
blocked with ear
wax.
Remove the ear-tip from the
earwire. If ear wax has accu-
mulated in the wax guard,
change the wax guard. For fur-
ther information, see the ear-
set manual. You can also con-
tact your hearing care profes-
sional for advice
Your hearing may
have changed
Contact your hearing care pro-
fessional/Contact your doctor
The hearing aid whistles
continuously
Your ear is
blocked by ear-
wax
Contact your doctor
The ear-set is not
placed correctly
See "Putting on and removing
the hearing aid"
Your two hearing aids
are not working in syn-
chrony
The connection
between the
hearing aids is lost
Turn them off and on again
The two hearing aids do
not respond with a cor-
responding change in
volume or program to
the accessory
The accessory is
used beyond the
transmission
range
Move the accessory closer to
the hearing aids
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