24
IN CASE OF MALFUNCTION
The following pages contain some quick advice on
what to do if your hearing aid stops working or per-
forms unsatisfactorily. If the problems persist, contact
your hearing care professional for assistance.
See the “Ear-sets for Widex BTE hearing aids” user
manual for information specific to your ear-set.
Problem
Potential cause
Solution
The hearing
aid is com-
pletely silent
The hearing aid is
not turned on
Make sure the battery
drawer is closed
The battery does
not work
Insert a new battery in
the hearing aid
The hearing
aid volume is
not powerful
enough
The battery is nearly
exhausted
Insert a new battery in
the hearing aid
Your ear is blocked
by earwax
Contact your ENT doc-
tor/physician
Your hearing may
have changed
Contact your hearing
care professional
The hearing
aid whistles
continuously
Your ear is blocked
by earwax
Contact your ENT doc-
tor/physician
Your two
hearing aids
are not work-
ing in syn-
chrony
The connection
between the hearing
aids is lost
Turn the hearing aids
off and on again
