In case of malfunction
The following pages include some quick advice to follow
if you experience problems . Before contacting your hear-
ing healthcare professional, please follow the advice be-
low:
If the hearing aid is dead, it could be because:
•
The instrument is not turned on
. Make sure the battery
drawer, which functions as the on/off switch, is pushed
all the way upwards and that the word “OFF” is not vis-
ible on the switch .
•
The battery is dead or does not work.
Insert a new bat-
tery . Make sure the battery is placed correctly and that
the battery drawer is closed correctly .
•
The sound outlet of the earmould is blocked.
Blockage of
the sound outlet of an earmould is often caused by
earwax . Clean the blocked sound outlet .
If the hearing aid volume is not powerful enough, it
could be because:
•
The battery is nearly exhausted
. Insert a new battery .
Make sure the battery is placed correctly and that the
battery drawer is closed correctly .
•
The sound outlet of the earmould is blocked
. Blockage of
the sound outlet of an earmould is often caused by
earwax . Clean the blocked sound outlet .
•
Your ear is blocked by earwax
. Contact your ENT doctor/
physician .
•
Your hearing may have changed
. Contact your hearing
healthcare professional .