19
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid
a service call, refer to the warranty page in this manual or visit
producthelp.www.whirlpool.com
. In Canada, visit
www.whirlpool.ca
.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Problem
Possible Causes and/or Solutions
Nothing will operate
Power supply cord is unplugged:
Plug into a grounded outlet.
ENERGY SAVE is active and the display is blank:
Press any keypad on the control to display the time of
day. See the “Electronic Oven Controls” section for more information.
Household fuse is blown or a circuit breaker is tripped:
Replace the fuse or reset the circuit breaker.
If the problem continues, call an electrician.
The control displays an F9 or F9 E0 error code:
The electrical outlet in the home may be miswired.
Contact a qualified electrician to verify the electrical supply.
Cooktop will not
operate
The control knob is not set correctly:
Push in knob before turning to a setting.
On ceramic glass models, the oven control lockout is set:
See “Control Lock” in the “Feature Guide”
section.
Excessive heat
around cookware
on cooktop
Cookware is not the proper size:
Use cookware about the same size as the surface cooking area, element,
or surface burner. Cookware should not extend more than 1/2" (1.3 cm) outside the cooking area.
Cooktop cooking
results not
what expected
Control knob set to incorrect heat level:
See the “Cooktop” section.
Range is not level:
Level the range. See the Installation Instructions.
Cooktop element
cycles on and off
on Hi setting
Element cycling due to a temperature limiter:
This is normal operation. The element may cycle on and off
to keep the cooktop from overheating.
Oven will not operate Delay Start is set:
See “Cook Time” section.
Control is locked:
Press and hold START for 3 seconds to unlock.
The range is in Demo Mode:
Demo Mode will deactivate all oven elements. See “Demo Mode” in the
“Electronic Oven Controls” section.
Electronic oven control set incorrectly:
See “Electronic Oven Controls” section.
Oven temperature
too high or too low
Oven temperature needs adjustment:
See “Oven Temperature Control” in the “Electronic Oven Controls”
section.
Oven indicator
lights flash
Power to range is turned on or restored:
See “Control Display” in the “Electronic Oven Controls” section.
If the indicator lights keep flashing, call for service. See the “Warranty” section for contact information.
Display shows
messages
Power failure (Display shows flashing time.):
Clear the display. On some models, reset the clock, if
needed. See “Clock” keypad feature in the “Feature Guide” section.
Error code (Display shows letter followed by number.):
Depending on your model, press CANCEL to clear
the display. See “Control Display” in the “Electronic Oven Controls” section. If it reappears, call for service.
See the “Warranty” section for contact information.
Clean cycle did not
work on all spills
Several cooking cycles between Clean cycles or spills on oven walls and doors:
Run additional Clean
cycles. Use the AquaLift
®
Technology Cleaning Kit. Affresh
®
Kitchen and Appliance Cleaner or affresh
®
Cooktop Cleaner can be used for stubborn soils. See the “Accessories” and “Clean Cycle” sections for
more information.
Mineral deposits
are left on the oven
bottom after the
Clean cycle
Tap water was used in the Clean cycle:
Use distilled or filtered water in the Clean cycle.
To remove deposits, use a cloth soaked with vinegar. Then use a cloth dampened with water to thoroughly
remove any vinegar residue.
Range is not level:
Mineral deposits will collect on dry areas of the oven bottom during the Clean cycle.
Level the range. See the Installation Instructions.
To remove deposits, use a cloth soaked with vinegar. Then use a cloth dampened with water to thoroughly
remove any vinegar residue.
