18
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service
call, refer to the warranty page in this manual, or visit
http://www.whirlpool.com/product_help
. In Canada, visit
http://www.whirlpool.ca
.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Problem
Possible Causes and/or Solutions
Nothing will operate
Household fuse is blown, or a circuit breaker is tripped: Replace the fuse or reset the circuit breaker.
If the problem continues, call an electrician.
Display shows
messages
Error code (display shows letter followed by number): Clear the display. For further information, see
the lower oven Use and Care Guide. If the message reappears, call for service. See the “Assistance or
Service” section.
Demo Mode (product is in Demo Mode): See the “Tools” section to exit Demo Mode.
Microwave oven will not
operate
The door is not completely closed: Firmly close the door.
The electronic microwave oven control is not set correctly: See the lower oven Use and Care Guide.
The Control Lock is set (on some models): See the lower oven Use and Care Guide.
The magnetron is not working properly: Heat 1 cup (250 mL) of cold water for 2 minutes at 100%
cooking power. If water does not heat, call for service. See the “Assistance or Service” section.
Microwave oven makes
humming noise
This is normal and occurs when the transformer in the magnetron cycles on.
Microwave oven door
looks wavy
This is normal and will not affect performance.
Turntable will not
operate
The turntable is not properly in place: Make sure turntable is correct side up and is sitting securely on
the turntable support.
The turntable support is not operating properly: Remove turntable. Remove and replace turntable
support. Replace turntable. Put in 1 cup (250 mL) of water, then restart microwave oven. If it is still not
working, call for service. See the “Assistance or Service” section. Do not operate the microwave oven
without turntable and turntable support working properly.
Turntable rotates both
directions
This is normal and depends on motor rotation at beginning of cycle.
Display shows time
countdown, but is not
operating
The Minute Timer is in use: See the lower oven Use and Care Guide.
Tones are not sounding
Tones are disabled: See the lower oven Use and Care Guide.
Cooking times seem
too long
The cooking power is not set properly: See “Cooking Power” in the “Microwave Oven Use” section.
Large amounts of food are being heated: Larger amounts of food need longer cooking times.
The incoming voltage is less than that specified in the “Parts and Features” section: Have a qualified
electrician check the electrical system of the house.
