EN
7
User manual
TROUBLESHOOTING
The washing machine may sometimes not work properly for certain reasons. Before calling the After-sales service, it is recommended to check to
see if the problem can be easily resolved using the following list.
Problems:
Possible causes / Solution:
The washing machine does not turn on
and/ or programme does not start
•
The plug is not inserted into the electrical outlet, or not enough to make contact.
•
There has been a power failure.
•
Lid is not properly closed.
•
The “Child lock“
function has been activated (if available).
•
The washing machine switched off
a
utomatically to save energy, before programme start or
after programme end. To switch on the washing machine, turn the programme selecto
r fi
rst to
“O
ff
/O” and then to the desired programme again.
The wash cycle does not start.
•
The “Start/Pause“ button has not been pressed.
•
The water tap is not open.
•
A “Start delay“ has been set.
Appliance stops during the
programme, and the
“Start/Pause“ light blinks
•
“Rinse hold“ option is activated (if available).
•
Programme has been changed - re-select desired programme and press “Start/Pause“ .
Appliance vibrates
•
The washing machine is not level.
•
The transport bracket has not been removed; before using the washing machine, the transport
bracket must be removed.
Final spin results are poor. The laundry
is still very wet. “Spin/Drain“ indicator
blinks, or the spin speed on the display
blinks, or the spin speed indicator
blinks after the end of the programme
- depending on the model
•
Unbalance of the laundry load during spinning prevented the spin phase to avoid damages on
the washing machine. This is why the laundry is still very wet. Reason for unbalance can be:
small laundry loads (consisting of only few quite big or absorbent items, e.g. towels), or big/
heavy laundry items.
•
If possible avoid small laundry loads.
•
“Spin“ button has been set to a low spin speed.
The machine is indicating an error code
(e.g. F-02, F-..) and/or “Service“
indicator lights up
•
Shut off t
h
e machine, disconnect the plug from the outlet, and wait about 1 minute before
turning it back on.
•
If the problem persists, call the After-sales service.
“Clean pump“ indicator lights up
•
Waste water is not pumped out.
•
Clean the wate
r fi
lter
“Water tap closed“ indicator lights
up
•
Appliance has no or insu
ffi
cient water supply.
indicator
“Detergent over dosage“
lights up (if available)
•
The symbol will light up at the end of the programme if you used too much detergent.
•
Too much foam is formed.
•
The detergent is not compatible with the washing machine (it must bear the wording “for
washing machines“, “for hand washing and washing machines“, or something similar).
