25
If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers, and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance …
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
POSSIBLE CAUSE
The unit is not wired
into a live circuit with
proper voltage.
A household fuse has
blown or a circuit breaker
has tripped.
You have not turned the
Oven Selector to BAKE
or BROIL.
You have not turned
the Oven Temperature
Control Knob to a
temperature setting.
A household fuse has
blown or a circuit breaker
has tripped.
You have not plugged in
surface units all the way.
You are not setting the
control knobs correctly.
You are not pushing in
before turning.
SOLUTION
Wire the unit into a live circuit with
proper voltage. (See Installation
Instructions.)
Replace household fuse or reset
circuit breaker.
Turn the Oven Selector to the
desired setting.
Turn the Oven Temperature Control
Knob to a temperature setting.
Replace household fuse or reset
circuit breaker.
Turn control knobs to OFF and plug
in surface units all the way. (See
“Replacing” on page 19.)
Push control knobs in before turning
to a setting.
Push control knob(s) in before
turning to a setting.
PROBLEM
Nothing will
operate
The oven will
not operate
The surface
units will not
operate
Control
knob(s) will
not turn
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