13
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■
Is the power supply cord unplugged?
Plug into a grounded outlet.
■
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Cooktop will not operate
■
Is the control knob set correctly?
Push in knob before turning to a setting.
■
On coil element models, is the element inserted properly?
See “Coil Elements and Burner Bowls” section.
Excessive heat around cookware on cooktop
■
Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than
¹⁄₂
" (1.3 cm) outside the cooking area.
Oven temperature too high or too low
■
Does the oven temperature calibration need adjustment?
See “Oven Temperature Control” section.
Cooktop cooking results not what expected
■
Is the proper cookware being used?
See “Cookware” section.
■
Is the control knob set to the proper heat level?
See “Cooktop Controls” section.
■
Is the appliance level?
Level the appliance. See the Installation Instructions.
■
On coil element models, is the element inserted properly?
See “Coil Elements and Burner Bowls” section.
Oven cooking results not what expected
■
Is the appliance level?
Level the appliance. See the Installation Instructions.
■
Is the proper temperature set?
Double-check the recipe in a reliable cookbook.
■
Is the proper oven temperature calibration set?
See “Oven Temperature Control” section.
■
Was the oven preheated?
See “Baking and Roasting” section.
■
Is the proper bakeware being used?
See “Bakeware” section.
■
Are the racks positioned properly?
See “Positioning Racks and Bakeware” section.
■
Is there proper air circulation around bakeware?
See “Positioning Racks and Bakeware” section.
■
Is the batter evenly distributed in the pan?
Make sure batter is level in the pan.
■
Is the proper length of time being used?
Adjust cooking time.
■
Has the oven door been opened while cooking?
Oven peeking releases oven heat and can result in longer
cooking times.
■
Are baked items too brown on the bottom?
Move rack to higher position in the oven.
■
Are pie crust edges browning early?
Use aluminum foil to cover the edge of the crust and/or
reduce baking temperature.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only FSP
®
replacement parts. FSP
®
replacement parts will fit
right and work right because they are made with the same
precision used to build every new ROPER
®
appliance.
To locate FSP
®
replacement parts in your area, call our Customer
Interaction Centre telephone number or your nearest Whirlpool
designated service center.
Call the Customer Interaction Centre toll free at:
1-800-607-6777.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool Canada LP designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to Whirlpool
Canada LP with any questions or concerns at:
Customer Interaction Centre
Whirlpool Canada LP
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
