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Has food in the freezer or refrigerator been wrapped
properly? Use airtight, moisture-proof packaging to help
prevent odor transfer to stored food.
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Does the water contain minerals (such as sulfur)? A filter
may need to be installed to remove the minerals.
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Is there a water filter installed on the refrigerator? Gray or
dark discoloration in ice indicates that the water filtration
system needs additional flushing. Run additional water
through the water dispenser to flush the water filtration
system more thoroughly (at least 2 to 3 gal. [8 to 12 L] or 6 to
7 minutes initially). Discard discolored ice.
The ice dispenser will not operate properly
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Is the freezer door closed completely? Push the door firmly
shut. If it will not shut all the way, see “The doors will not
close completely” later in this section.
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Is the ice storage bin/bucket installed correctly? For
models with a standard ice storage bin, push the ice storage
bin in all the way. For models with and ice storage bucket on
the freezer door, the bucket should sit level. Remove and
replace the bucket in the door making sure it is properly
aligned and snapped securely into place. See “Ice Maker and
Storage Bin/Bucket.”
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Has the wrong ice been added to the bin/bucket? Use
only cubes produced by the current ice maker. If other cubes
have been added, remove all cubes and check to see that
none have become stuck in the delivery chute.
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Has the ice frozen in the ice storage bin/bucket? Shake
the ice storage bin/bucket to separate cubes. If cubes do not
separate, empty bin/bucket and wait 24 hours for ice to
restock.
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Has the ice melted around the auger (metal spiral) in the
ice storage bin/bucket? Dump the ice cubes and clean the
ice storage bin/bucket completely. Allow 24 hours for the ice
maker to restock. Do not try to remove the melted ice with a
sharp object. You could damage the ice storage bin/bucket.
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Is ice stuck in the delivery chute? Clear the ice from the
delivery chute with a plastic utensil. Do not use anything
sharp to remove the ice. You could cause damage.
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Is the ice dispenser stalling while dispensing “crushed”
ice? Stop dispensing ice. Change the ice button from
“crushed” to “cubed.” Depress the ice dispenser arm using a
sturdy glass. If cubed ice dispenses correctly, depress the
button for “crushed” ice and begin dispensing again. See
“Water and Ice Dispensers.”
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Is there ice in the storage bin/bucket? See “The ice maker
is not producing ice” earlier in this section.
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Has the dispenser arm been held in too long? Release
dispenser arm. Ice will stop dispensing when the arm is held
in too long. Wait 3 minutes for dispenser motor to reset
before using again. It is best to take large amounts of ice
directly from the ice storage bin/bucket, not through the
dispenser.
Ice storage bin/bucket difficult to remove
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Is the ice storage bin/bucket difficult to remove (on some
models)? Select “cubed” ice. Using a sturdy glass, quickly
depress and release the ice dispenser arm. Open the freezer
door, depress the release button on the ice storage bin/
bucket and lift upward. See “Ice Maker and Storage Bin/
Bucket.”
The water dispenser will not operate properly
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Has the water system not filled? The water system needs
to be filled the first time it is used. Use a sturdy container to
depress the water dispenser bar until the water begins to
flow. Flush the water system by dispensing and discarding
2 to 3 gal. (8 to 12 L) of water. Cleaning the system will take
approximately 6 to 7 minutes and will help clear air from the
line. Additional flushing may be required in some households.
See “Water and Ice Dispensers.”
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Is the water shutoff valve not turned on or the water line
connected at the source? Make sure the water shutoff valve
is turned on and the water source is connected to the
refrigerator. See “Water Supply Connection.”
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Is the water shutoff valve clogged or incorrectly installed?
See “Water Supply Connection.” If clogging or installation is
not a problem, call for service or contact a plumber.
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Is there a kink in the home water source line? If you find or
suspect a kink in the water line, call for service.
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Is there a water filter installed on the refrigerator? The
filter may be clogged or incorrectly installed. First, check the
filter installation instructions to ensure that the filter was
installed correctly and is not clogged. If installation or
clogging is not a problem, call for service.
Water or ice is leaking from the dispenser
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Is the glass not being held under the ice dispenser long
enough, causing the ice to spill? Hold the container under
the ice chute for 2 to 3 seconds after releasing the dispenser
lever. Water or ice may continue to dispense during this time.
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Is an ice cube stuck in the chute and holding the trap
door open? Remove the cube.
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Is there a water filter installed on the refrigerator? The
water filtration system may have air in the lines, causing water
to drip. Additional flushing may help clear air from the lines.
Normal dispenser use should flush air from the lines within 24
to 72 hours.
Water flow from the dispenser decreases noticeably
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Is there a water filter installed on the refrigerator?
The filter may be full or incorrectly installed. Remove the
water filter cartridge. See “Water Filtration System.” Operate
the dispenser. If the water flow increases noticeably, replace
the filter.
The dispenser water is not cool enough
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Has the refrigerator been newly installed? Allow 24 hours
for the refrigerator to cool completely.
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Has a large amount of water been recently dispensed?
Allow 24 hours for the water to cool completely.
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Has water not been recently dispensed? The first glass of
water may not be cool. Discard the first glass of water.
The divider between the two compartments is warm
The warmth is probably due to normal operation of the
automatic exterior moisture control. If still concerned, call for
service.
