43
Problem
Possible Cause
What To Do
Incomplete cycle
or timer not
advancing
Automatic load redistribution
• Timer adds 3 minutes to cycle for each rebalance.
11 or 15 rebalances may be done. This is normal operation.
Do nothing; the machine will finish the wash cycle.
Pump clogged
• See how to clean the Pump Filter.
Drain hose is kinked or improperly
connected
• Straighten drain hose and make sure washer is not sitting on it.
Household drain may be clogged
• Check household plumbing. You may need to call be clogged a
plumber.
Drain hose siphoning; drain hose
pushed too far down the drain
• Ensure there is an air gap between hose and drain.
Loud or unusual
noise; vibration or
shaking
Cabinet moving
• Washer is designed to move 1/4” to reduce forces transmitted
to the floor. This movement is normal.
All rubber leveling legs are not
firmly touching the floor
• Push and pull on the back right and then back left of your
washer to check if it is level. If the washer is uneven, adjust the
rubber leveling legs so they are all firmly touching the floor and
locked in place. Your installer should correct this problem.
Unbalanced load
• Open door and manually redistribute load. To check machine,
run rinse and spin with no load. If normal, unbalance was
caused by load.
Pump clogged
• See how to clean the Pump Filter.
No power/washer
not working or
dead
Washer is unplugged
• Make sure cord is plugged securely into a working outlet.
Water supply is turned off
• Turn both hot and cold faucets fully on.
Circuit breaker/fuse is
tripped/blown
• Check house circuit breakers/fuses. Replace fuses or reset
breaker. Washer should have separate outlet.
Automatic self system checks
• First time the washer is plugged in, automatic checks occur. It
may take up to 20 seconds before you can use your washer.
This is normal operation.
Snags, holes,
tears, rips or
excessive wear
Overloaded
• Do not exceed maximum recommended load sizes.
See recommended maximum load sizes.
Pens, pencils, nails, screws or other
objects left in pockets
• Remove loose items from pockets.
Pins, snaps, hooks, sharp buttons,
belt buckles, zippers and sharp
objects left in pockets
• Fasten snaps, hooks, buttons and zippers.
Control time
wrong
This is normal
• During spin the washer may need to rebalance the load
sometimes to reduce vibrations. When this happens, the
estimated time is increased causing time left to increase or
jump.
Not enough water
This is normal
• Horizontal washers do not require the tub to fill with water like
top-load washers.
Washer pauses or
has to be
restarted, or
washer door is
locked and will
not open
Pump clogged
• See how to clean the Pump Filter.
Door unlocks or
press Start and
machine doesn’t
operate
This is normal
• Front-load washers start up differently than top-load washers,
and it takes 30 seconds to check the system.
The door will lock and unlock.
Incorrect operation
• Simply open and close the door firmly; then press
Start.
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