GB 8
TROUBLESHOOTING GUIDE
Your washing machine is equipped with various automatic safety functions. These enable faults to be
detected in good time and the safety system can react appropriately. These faults are frequently so minor
that they can be removed within a few minutes.
Problem
Causes - Solutions - Tips
Appliance does not start,
no indicator lamps are on
• Plug is not properly inserted in socket.
• Socket or fuse does not function correctly (use a table lamp or similar
appliance to test it).
• The “On/Off” button has not been pressed (if available on your model).
Appliance does not start
although “Start(Pause)”
has been pressed
• Door is not properly closed.
• The “Child lock/Lock buttons” feature has been activated (if available on
your model). To unlock the buttons, push the two buttons marked with the
key symbol simultaneously and hold them at least for 3 seconds. The key
symbol on the display disappears and the programme can be started.
Appliance stops during the
programme, and the
“Start(Pause)” light blinks
• “Rinse hold” is activated and the “Rinse hold” symbol lights up in the
programme sequence indicator. Press the “Start(Pause)” button to start the
drain programme.
• Programme has been changed - reselect desired programme and press
“Start/Pause”.
• Programme has been interrupted and eventually door has been opened - close
door and restart programme by pressing “Start(Pause)”.
• The appliance’s safety system has been activated (see “Description of failure
indications” in your programme chart).
• Water tap is not opened or water inlet hose is kinked or blocked (“Water tap
closed” indication lights up).
Detergent dispenser
contains residues from
detergent and/or additives
• Water entering is not enough; the mesh filters of the water supply could be
blocked (see “Care And Maintenance”).
Appliance vibrates during
spin cycle
• Transport bolts have not been removed; before using the machine, it is
imperative that the transport bolts are removed.
• Appliance is not level / not standing firmly on all four feet (see separate
“Installation Guide”).
Final spin results are poor
The appliance has an umbalance detection and correction system. If individual
heavy items are loaded (e.g. bathrobes), this system may reduce the spin speed
automatically or even interrupt the spin completely in order to protect the
washing machine.
• Heavy item(s) prevented spinning; add smaller articles of laundry and repeat
spin cycle.
• Excessive foam formation prevented spinning; select and start “Rinse & Spin”
programme. Avoid excessive detergent dosing (see “Detergents And Additives”).
• “Spin” button has been set to a low spin speed.
The washing machine is
at a standstill for several
minutes in the middle of a
running programme; the
wash programme seems
not to proceed
Normal function of the washing machine used for optimizing the rinse phase.
One reason for such a pause can be that you might have used too much detergent;
the washing machine automatically interrupts the programme to have the foam
reduced. This standstill may be repeated several times until the foam reduction
is sufficient to continue the wash cycle. If the foam persists, the red “Service”
indicator will light up and the display shows “F18” or “Fod” - refer to the
instructions concerning the “Service” indication on the next pages in this case.
Detergent residues on
laundry after wash
Whitish residues on dark fabrics are caused by insoluble compounds used in
phosphate-free powder detergents:
- avoid overdosing of detergent; use liquid detergent; select “Intensive Rinse”
option if possible; brush out the fabric
Programme duration is
considerably longer or
shorter as indicated in the
“programme chart” or on
the display (if available)
Normal function of the washing machine to adapt to factors that can have an
effect on the programme duration, like excessive foam formation, load unbalance
due to heavy laundry items, prolonged heating time resulting from low inlet
water temperature etc.. Moreover, the sensing system of the washing machine
adapts the programme duration to the size of the wash load.
Depending on these factors, the duration is recalculated during the programme
and updated if necessary; during such periods, an animation appears on
the display (if available). For small loads, the programme time indicated in
the “programme chart” may be reduced by up to 50%.
