TROUBLESHOOTING
The washing machine may sometimes not work properly for certain reasons. Before calling the After-sales service, it is recommended to check to see if
the problem can be easily resolved using the following list.
Anomalies:
Possible causes / Solution:
The washing machine does not turn on.
• The plug is not inserted into the electrical outlet, or not enough to make contact.
• There has been a power failure.
• The door is not fully closed.
The wash cycle does not start.
• The “ON/OFF” button has not been pressed.
• The “Start/Pause”
button has not been pressed.
• The water tap is not open.
• A “Start Delay” has been set.
The washing machine does not fill with
water (the message “h2o” is shown on
the display). “Beep” sound every 5
seconds.
• The water intake hose is not connected to the tap.
• The hose is bent.
• The water tap is not open.
• The mains water supply has been shut off.
• There is not enough pressure.
The washing machine loads and drains
water continuously.
• The “Start/Pause”
button has not been pressed.
• The drain hose has not been installed at 65 to 100 cm from the ground.
• The end of the drain hose is immersed in water.
• The drain connector on the wall does not have an air vent.
• If the problem persists after having performed these checks, close the water tap, shut off the
washing machine, and call the After-sales service. If the dwelling is located on one of the
uppermost floors of a building, a siphon effect can sometimes occur, thus causing the washing
machine to load and drain water continuously. Special anti-siphon valves are available on the
market to prevent these types of problems.
The washing machine does not drain or
does not spin.
• The programme does not include the draining function: with certain programmes it must be
activated manually.
• The drain hose is bent.
• The drain line is obstructed.
The washing machine vibrates
excessively during the spin cycle.
• At the time of installation, the drum was not properly unblocked
.
• The washing machine is not level.
• The washing machine is squeezed between furniture and the wall.
The washing machine leaks water.
• The water intake hose has not been tightened properly.
• The detergent dispenser is clogged.
• The drain hose has not been properly fastened.
The machine is locked and the display
flashes, indicating an error code (e.g.
F-01, F-..).
• Shut off the machine, disconnect the plug from the outlet, and wait about 1 minute before
turning it back on.
• If the problem persists, call the After-sales service.
Too much foam is formed.
• The detergent is not compatible with the washing machine (it must bear the wording “for
washing machines”, “for hand washing and washing machines”, or something similar).
• The dosage was excessive.
Door is locked, with or without
failure indication, and the
programme does not run.
• Door is locked in case of power breakdown. Programme will continue automatically as soon as
the mains is available again.
• Washing machine is in a standstill. Programme will continue automatically after the origin of
the standstill does not persist anymore.
400011449930
You can download the H&S INSTRUCTIONS, PRODUCT FICHE and ENERGY DATA by:
• Visiting our website -
http://docs.whirlpool.eu
• Using QR code
• Alternatively,
contact our After-sales Service
(See phone number in the warranty booklet). When
contacting our After-sales Service, please state the codes provided on your product’s identification plate.
• For User’s Repair & Maintenance Information visit www.whirlpool.eu
The model information can be retrieved using the QR-Code reported in the energy label. The label also includes
the model identifier that can be used to consult the portal of the registry at https://eprel.ec.europa.eu
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