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If you experience
Possible Causes
Solution
First try the solutions suggested here for assistance and to possibly avoid a service call.
Washer not performing as expected (cont.)
Monthly maintenance not done as
recommended.
Using wrong or too much detergent.
Run the Clean Washer cycle monthly. See “Cleaning Your
Washer” in “Washer Maintenance.”
Unload washer as soon as cycle is complete.
Use only HE detergent. Be sure to measure correctly.
Always follow the manufacturer’s directions.
See “Cleaning your Washer” section.
Odors
Excess suds caused by not
using HE detergent or using too
much detergent.
If excess suds are detected, the washer will add extra rinsing
and pauses to break down suds. This will lengthen the cycle
time. Use only HE detergent. Be sure to measure correctly.
Estimated Time
Remaining is
not correct
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Sharp items were in pockets during
wash cycle.
Strings and straps could have tangled.
Items may have been damaged before
washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur in a
tightly packed load.
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when
loading and unloading washer.
Garment care instructions may not
have been followed.
Always read and follow garment manufacturer’s care
label instructions.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer is started.
Tie all strings and straps before starting wash load.
Fabric damage
Button sounds are turned off.
Button sounds can be turned on or off by pressing and holding
Cycle Signal for 5 seconds.
No sound when
buttons are pressed
TROUBLESHOOTING
Clogged dispensers or laundry
products dispensing too soon.
Do not overfill dispenser, which causes immediate dispensing.
Always select Fabric Softener option to ensure proper dispensing.
Load dispensers before starting a cycle.
Homes with low water pressure may result in residual powder in the
dispenser. To avoid, select a warmer wash temperature if possible,
depending on your load, or use liquid HE detergent.
Use only liquid chlorine bleach in the bleach dispenser.
In wash water temperatures colder than 15.6° C (60° F), some
detergents do not dissolve well. Soils may be difficult to remove.
To avoid, select a warmer wash temperature if possible, depending
on your load, or use liquid HE detergent.
Incorrect dispenser
operation
Residual powder in dispenser.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call.
If you still need help, contact the dealer from whom you
purchased the washer, or a Whirlpool designated service
company.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
