15
Troubleshooting
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help,
contact the dealer from whom you purchased the washer or an authorized service company. When calling, please know the purchase
date and the complete model and serial number of your washer. The information will help us to better respond to your request.
If you experience
Possible Causes
Solution
Washer not performing as expected (cont�)
Not cleaning or removing
stains (cont.)
Not using dispensers.
Use dispensers to avoid chlorine bleach and fabric softener staining.
Load dispensers before starting a cycle.
Do not add products directly onto load.
Not washing like colors together.
Wash like colors together and remove promptly after the cycle is
complete to avoid dye transfer.
Incorrect dispenser
operation
Clogged dispenser.
Use only liquid chlorine bleach in the bleach dispenser. Use only
fabric softener in the fabric softener dispenser.
Fabric Damage
Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have tangled.
Tie all strings and straps before starting wash load.
Items may have been damaged before
washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if the load is
tightly packed.
Load garments in loose heaps evenly around the washplate.
Do not load garments directly over the center of the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when loading
and unloading washer.
Garment care instructions may not
have been followed.
Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” to match your load with the
best cycle.
Odors
Clean washer maintenance not done as
recommended.
See “Cleaning your Top-Loading Washer” in “Washer Maintenance.”
Unload washer as soon as cycle is complete.
Using too much detergent.
Be sure to measure correctly. Always follow the manufacturer’s
directions.
See “Cleaning your Top-Loading Washer” section.
Lid locked light is flashing
The lid is not closed.
Close the lid. The washer will not start or fill with the lid open.
A cycle was stopped or paused
using the Start/Stop button.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
Single-dose laundry
packet not dissolving
Adding laundry packet incorrectly.
Be sure laundry packet is added to washer basket before adding
clothes. Do not add packet to dispenser. Follow the manufacturer’s
instructions to avoid damage to your garments.
First try the solutions suggested here to possibly avoid the cost of a service call.
Latin America Service
For other countries in Latin America, see our Warranty Card Latin America and visit our Whirlpool Latinoamerica website
www�whirlpool-latam�com.
