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CONSUMER WARRANTY CLAIM PROCEDURE
Upon determination and validation by an authorized OEM dealer that a WFCO product has a
defect, a Return Goods Authorization (RGA) number will be required before the product can be
returned. The RGA number can be requested by completing the Warranty Information Fax Sheet
and appropriate Troubleshooting Form found atwfcoelectronics.com. Once these forms have
been completed, email the forms along with Proof of Purchase to [email protected]
or fax the three documents to the Warranty Department at (574) 294-8698. After receipt of the
forms, an RGA number will be issued. This number shall appear on all correspondence with
warranty service. Upon validation of the warranty, WFCO shall replace the product with a like
product. The RGA number shall be placed on the outside of the carton used to return the
product for ease of identification. Do not mark directly on the product. The product must
be packaged properly to avoid further product damage which could cause a
non-warrantable condition.
WARRANTY ASSISTANCE
The consumer may contact the selling Dealer or OEM for warranty assistance. The consumer may
also contact Arterra Distribution, exclusive distributor of WFCO Products at: (574) 294-8997
or Fax (574) 294-8698.
