Westpac EFTPOS 1, Руководство пользователя, Страница: 41 / 43

EFTPOS 1 USER GUIDE 76 EFTPOS 1 USER GUIDE 77
Status Terminal Display Explanation Action To Be Taken
119 CONTACT BANK The cardholder's card
is not accepted for the
transaction. Seek another form of
tender.
121 CONTACT ISSUER The cardholder's card has
exceeded its withdraw
limit. Seek another form of
tender.
123 LIMIT EXCEEDED The cardholder’s card has
exceeded its transaction
limit. Seek another form of
tender.
200 CONTACT ISSUER The cardholder’s bank
has not allowed the
transaction and requires
the cardholder to contact
them. Seek another form of
tender.
201 EXPIRED CARD The cardholder's card has
expired. Seek another form of
tender.
202 CONTACT BANK The cardholder's bank
has blocked card due to
suspected misuse. Contact bank.
206 PIN TRIES EXCEEDED The cardholder has
exceeded the number of
allowable PIN tries. Seek another form of
tender.
210 CONTACT BANK The cardholder’s bank
has blocked card due to
suspected misuse. Contact bank.
902 INVALID
TRANSACTION Transaction requested
is not allowed for this
terminal or this card. Seek another form of
tender or try another
transaction.
907 ISSUER UNAVAILABLE The cardholder’s bank is
unable to be contacted to
authorise the transaction. Retry the transaction.
If transaction still declines
offline, check connectivity
icon status on terminal.
Seek another form of
tender.
YI APPROVED The transaction has been
approved offline and
finalised. No action required.
Y3 APPROVED The transaction has been
approved offline and
finalised. No action required.
Status Terminal Display Explanation Action To Be Taken
Z1 CHIP DECLINED The transaction has been
declined offline by the
card. Retry the transaction.
If transaction still declines
offline, check connectivity
icon status on terminal.
Seek another form of
tender.
Z3 CHIP DECLINED The transaction has been
declined offline as the
terminal was unable to
send transaction online. Retry the transaction.
If transaction still declines
offline, check connectivity
icon status on terminal.
Seek another form of
tender.
Z4 CHIP DECLINED The transaction has been
declined by the card. Seek another form of
tender.
10�2 Hardware Faults
Hardware Faults Action
Terminal does not start Ensure that the battery charge state is not below the
critically low level. The terminal will not work if there is
insufficient charge remaining in the battery.
Connect terminal to a power source for at least 15 minutes
if terminal is below operational battery charge state.
Ensure that you press the key for approximately 10
seconds, until the terminal back-light turns on.
No response from the
terminal Ensure that the power cable is securely connected to the
base and the terminal is charging.
Power off the terminal for 10 seconds.
Power on the terminal.
Retry the transaction.
Call Merchant Helpdesk if the problem persists.
Terminal not reading cards Re-insert/swipe the card as per instructions in Section 3.
If there is still no response from the card reader power off
the terminal for 10 seconds.
Power on the terminal.
Attempt transaction again.
Call Merchant Helpdesk if the problem persists.