Professional Heritage
Based in the foothills of the Colorado Rockies, Westone has over 50
years experience delivering custom in-ear solutions for demanding
professional applications.
We’ve spent over two decades creating custom in-ear monitors for
sound engineers and elite musicians. Westone brings this expertise
and rich heritage to you in the UM Pro musicians’ monitors.
Limited Product Warranty
Westone warrants this product to be free of defects in material or
workmanship for a period of two (2) years from the date of original
retail purchase. This warranty is available only to the original purchaser,
and only if purchased from an authorized Westone distributor or
reseller. If your product is found to be defective during the warranty
period, Westone will, at its sole option, either repair the product or
replace the product with a new or factory reconditioned or substantially
equivalent model. This limited warranty does not apply to loss, theft, or
any defects attributable to damage beyond the reasonable control of
Westone including damage caused by abuse, misuse, misapplication
or modifications performed by anyone other than Westone. This
warranty applies only to the external shell of the product, the internal
components and cable. The carrying case, cleaning tool, any adapters
and other included accessories are warranted for 90 days. Eartips are
not covered by the warranty.
Repair/Replacement Warranty
This Limited Warranty shall apply to any repair, replacement part or
replacement product for the remainder of the original warranty period
or for ninety (90) days, whichever period of time is greater. Any parts or
product replaced under warranty will become the property of Westone.
Requesting Warranty Support
If your product is not functioning properly, first ensure that the
sound bore is not blocked by earwax and that the unit is completely
dry. Performing these simple troubleshooting steps could solve the
problem and eliminate the need for factory service.
Valid warranty claims are generally processed through the point of
purchase during the first thirty (30) days after retail purchase.
United States & Canada
If it is necessary to return your product to Westone for warranty
or post-warranty service, contact Westone to request a return
merchandise authorization (RMA) number. You may call 1-800-525-
5071 or go to
http://www.westoneaudio.com/support/returns.html
to
submit a Product Return Request Form. Please note you will be required
to submit reasonable proof of purchase date, ownership, and that the
product was purchased from an authorized Westone retailer. Once
you receive your RMA number, package the product securely to prevent
damage in transit, include the documentation, and send prepaid and
insured through a trackable shipping carrier to:
Westone Laboratories, Inc.
Attn: Music Returns Dept.
2260 Executive Circle, Colorado Springs, CO 80906 USA
Westone will be responsible for shipping to the consumer after
warranty repair/replacement only. The customer is responsible for all
shipping/handling charges related to returning the product to Westone.
International
The warranty on this product if it is sold to a consumer outside of the United
States and Canada shall comply with applicable law. To obtain warranty
service, contact the dealer from which you purchased or the distributor
that supplied this product. Additional charges and limitations may apply.
If purchased through an authorized Westone retailer, but not through
the local distributor or distributor’s network, contact Westone directly
(see United States & Canada instructions above). If purchased in
an international location without a Westone distributor, contact
Westone directly (see United States & Canada instructions above).
Register Online Today
Complete your registration card online at:
http://www.westoneaudio.com/support/product-registration.html
Limitation of Liability
Westone disclaims any and all implied warranties, warranties of
merchantability and fitness for a particular purpose to the maximum
extent permissible by law. Westone shall not be liable for any special,
incidental or consequential damages caused by the use, misuse,
or inability to use this product. If purchased under a government
contract, those contract terms supersede terms stated herein. In
some locations, implied warranties cannot be limited. Under certain
conditions, these limitations or exclusions may therefore not apply to
you. This warranty replaces all other warranties for this product.
Important Information
Used wisely, your new monitors will provide years of enjoyment.
Noise-induced hearing loss is preventable but often undetected
until it is too late. Westone and the Electronic Industries Association’s
Consumer Electronics Group recommend you avoid prolonged
exposure to excessive noise. Used responsibly, your UM Pro monitors
can help prevent noise-induced hearing loss. If you have questions,
contact your audiologist or hearing care professional.
Be sure to observe the following guidelines:
• Do not turn up the volume so high that you can’t hear what’s around you.
• You should use extreme caution or temporarily discontinue use in
potentially hazardous situations.
• Do not use while operating a motorized vehicle as it may create a
traffic hazard and is illegal in many areas.
If you would like more information or would like to
purchase other Westone products and accessories,
please call 1-800-525-5071 or visit us at:
westoneaudio.com
At Westone, we value your satisfaction.
If you have any questions, please contact us by email at
[email protected] or call 1-800-525-5071.
Westone Laboratories, Inc.
P.O. Box 15100, Colorado Springs, CO 80935
Physical Address:
2235 Executive Circle, Colorado Springs, CO 80906
Phone: 1-719-540-9333 | Toll Free: 1-800-525-5071
Fax: 1-800-736-9576 | Email: [email protected]
westoneaudio.com
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