Page 14
TROUBLESHOOTING & WARRANTY
BEFORE YOU CALL FOR SERVICE
CUSTOMER SERVICE
IF THE RICE COOKER FAILS TO OPERATE:
A) Check to make sure that the rice cooker is plugged in securely. If it is not, remove
the plug from the outlet, wait 10 seconds and plug it in again securely.
B) Check for a blown circuit fuse or a tripped main circuit breaker. If these seem to
be operating properly, test the outlet with another appliance.
IF NONE OF THE ABOVE SOLVES THE PROBLEM, CONTACT A QUALIFIED
TECHNICIAN. DO NOT TRY TO ADJUST OR REPAIR THE RICE COOKER YOURSELF.
IMPORTANT
DO NOT RETURN THIS PRODUCT TO THE STORE
If you have a problem with this product, please contact the
W Appliance Co. Customer Satisfaction Center at 1-855-855-0294.
DATED PROOF OF PURCHASE, MODEL # AND DATE CODE
REQUIRED FOR WARRANTY SERVICE
TROUBLESHOOTING
Troubleshoot your problem by using the chart below. If the rice cooker still does
not work properly, contact W Appliance Co. customer service center or the nearest
authorized service center. Customers must never troubleshoot internal components.
TROUBLE
POSSIBLE CAUSE
Rice is too dry/hard
after cooking
Rice is too moist/soggy
after cooking
The bottom layer of rice is
browned/caramelized
Not enough water added before
cooking process
Excess moisture
Excess starch
POSSIBLE REMEDY
Use spatula to stir rice. Close the lid
and allow to remain on Warm mode
for 10-30 minutes as needed.
Depending on how dry the rice is,
add
1
/
2
to 1 cup of water to rice and
stir. Close lid and press the button
to start cooking process. Repeat as
necessary until rice is soft and moist.
Rice should be rinsed thoroughly
before cooking.