Page 10
Page 11
trouBLesHooting & Warranty
Before you caLL for serVice
customer serVice
IF THE RICE COOKER FAILS TO OPERATE:
A) Check to make sure that the rice cooker is plugged in securely. If it is not, remove
the plug from the outlet, wait 10 seconds and plug it in again securely.
B) Check for a blown circuit fuse or a tripped main circuit breaker. If these seem to
be operating properly, test the outlet with another appliance.
IF NONE OF THE ABOVE SOLVES THE PROBLEM, CONTACT A QUALIFIED
TECHNICIAN. DO NOT TRY TO ADJUST OR REPAIR THE RICE COOKER YOURSELF.
IMPORTANT
DO NOT RETURN THIS PRODUCT TO THE STORE
if you have a problem with this product, please contact the
W appliance co. customer satisfaction center at 1-855-855-0294.
dated proof of purcHase, modeL # and date code
reQuired for Warranty serVice
trouBLesHooting
Troubleshoot your problem by using the chart below. If the rice cooker still does
not work properly, contact W Appliance Co. customer service center or the nearest
authorized service center. Customers must never troubleshoot internal components.
TROUBLE
POSSIBLE CAUSE
Rice is too dry/hard
after cooking
Rice is too moist/soggy
after cooking
The bottom layer of rice is
browned/caramelized
Not enough water added before
cooking process
Excess moisture
Excess starch
POSSIBLE REMEDY
Use spatula to stir rice. Close the lid
and allow to remain on Warm mode
for 10-30 minutes as needed.
Depending on how dry the rice is,
add
1
/
2
to 1 cup of water to rice and
stir and restart cooking process.
Repeat as necessary until rice is soft
and moist.
Rice should be rinsed thoroughly
before cooking.
trouBLesHooting & Warranty
Limited Warranty
Westinghouse brand is used under license.
Any repair, replacement, or warranty service,
and all questions about this product should
be directed to W Appliance Co. at
1 (855)
855-0294
from the USA or Puerto Rico.
W Appliance Co. warrants to the original purchaser
that the product will be free from defects in material,
parts and workmanship for the period designated for
this product. The warranty commences the day the
product is purchased and covers up to a period of
1 year (12 months) for labor/1 year (12 months) for
parts (manufacturing defects only)/carry in service
.
W Appliance Co. agrees that it will, at its option,
replace the defective product with either a new
or remanufactured rice cooker equivalent to your
original purchase during the warranty period.
exclusions
: This warranty does not apply to the
below:
1. If the appearance or exterior of
the product has been damaged or
defaced, altered or modified in design
or construction.
2. If the product original serial number
has been altered or removed or cannot
be readily determined.
3. If there is damaged due to power line
surge, user damage to the AC power
cord or connection to improper
voltage source.
4. If damage is due to general misuse,
accidents or acts of God.
5. If repair attempts are done by
unauthorized service agents, use of
parts other than genuine parts or parts
obtained from persons other than
authorized service companies.
6. On units that have been transferred
from the original owner.
7. On products that have been purchased
as refurbished, like new, second-hand,
in a “As-Is” or “Final Sale” terms.
8. To products used in a commercial or
rental setting.
9. To products used in settings other than
ordinary household use or used other
than in accordance with the provided
instructions.
10. To damages for service calls for
improper installations.
11. To glass parts and other accessory
items that are included with the unit.
12. Transportation and shipping costs
associated with the replacement of
the unit.
13. Food loss for loss due to product
failure or delay in service, repair or
replacement.
14. Service calls to instruct you how to
use your rice cooker.
15. Service calls to repair or replace the
house fuse, reset the circuit breaker or
correct the wiring in the house.
REPAIR OR REPLACEMENT AS PROVIDED UNDER
THIS WARRANTY IS THE EXCLUSIVE REMEDY
OF THE CUSTOMER; W Appliance Co. SHALL
NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF
ANY EXPRESS OR IMPLIED WARRANTY ON THIS
PRODUCT, EXCEPT TO THE EXTENT PROHIBITED
BY APPLICABLE LAW. ANY IMPLIED WARRANTY
OF MERCHANTABILITY OF FITNESS FOR A
PARTICULAR PURPOSE ON THIS PRODUCT IS
LIMITED TO THE DURATION OF THE WARRANTY.
Some states do not allow the exclusion or limitations
of incidental or consequential damages, or limitations
on how long the warranty lasts. In these cases the
above exclusions or limitations may not apply to you.
This warranty gives you specific legal rights and you
may also have other rights which vary from state to
state.
obtaining service
: To obtain service, product
literature, supplies or accessories please call
1 (855) 855-0294
to create a ticket for exchange/
repair. Please make sure to provide the date of
purchase, model number and a brief description of
the problem. Our customer service representative
will contact you or send detailed return instructions.
W Appliance Co. does not warrant that the appliance will work
properly in all environmental conditions, and makes no warranty
and representation, either implied or expressed, with respect
to the quality, performance, merchantability, or fitness for a
particular purpose other than the purpose identified within this
user’s manual. W Appliance Co. has made every effort to ensure
that this user’s manual is accurate and disclaims liability for any
inaccuracies or omissions that may have occurred. Information
in this user’s manual is subject to change without notice and
does not represent a commitment on the part of W Appliance
Co.. W Appliance Co. reserves the right to make improvements
to this user’s manual and/or to the products described in this
user’s manual at any time without notice. If you find information
in this manual that is incorrect, misleading, or incomplete, please
contact us at
1- 855-855-0294
.
W Appliance Co.,
New York, NY 10018