62
English
TROUBLESHOOTING
Problem
Corrective Action
No power
・
Make sure the power indicator is illuminated blue.
・
Make sure the power cord is securely connected to the AC-in jack and is plugged into a functional AC
outlet. You may want to plug in another electrical device to the power outlet to verify that it is supplying
the proper voltage.
Power is suddenly turned off
Press and select
Settings | Sleep Timer
to make sure the
Leave TV On
option is selected.
Forgotten PIN
(1) Press and select
Settings | Reset All
, and then
Yes
.
(2) Access the setup screen again and select
Locks
.
(3) Key in and reconfirm your new PIN.
Remote control does not work
・
Press only one button at a time.
・
Make sure the batteries are properly inserted.
・
The batteries may already be drained out. Replace batteries with new ones.
Remote control code cannot be
detected by a universal remote
・
Purchase a separate learning remote control.
・
Go to www.wde.com for a list of remote codes.
No picture
・
Make sure the video input cable is properly connected to the correct terminal, and that the correct
input mode is enabled. To illustrate, when a VGA cable is connected to display a computer screen, the
PC input mode must be enabled.
・
In TV mode, verify that the antenna is properly connected and that the preferred channel is enabled in
the channel list. Press and select
Channels | Channel List
.
・
Press and select
Picture
to adjust the display settings.
・
If you are using a Macintosh computer older that is older than a G3 model, you need a Macintosh
adapter.
No picture or the
No Signal
message appears when a VGA
cable is connected
・
Make sure the VGA cable is properly connected to the LCD TV’s VGA port.
・
Decrease the video resolution setting on the computer and try again.
・
Press and select
Picture
to adjust the display settings.
・
Press and select
Settings | PC/VGA
to adjust the VGA settings.
・
Decrease the video resolution setting on the computer and try again.
Picture is cut off or appear in a
sidebar screen
・
Press and make sure the
Standard
option is selected.
・
In PC mode, press and select
Settings | PC/VGA
, and then adjust the
Horizontal
and
Vertical
settings.
Poor image quality in TV mode
(cutoff picture, snowy images)
・
Check your antenna connection. If necessary, rotate the antenna and wait up to ten seconds for a
signal.
・
Reduce signal splitters and excessively long cables.
・
Replace poor antenna cables and/or connectors to improve signal quality.
・
Press and make sure the
Standard
option is selected.
・
Press and select
Picture | Advanced
, and then adjust the
Noise Reduction
setting.
・
In HDMI mode, make sure the external device is compatible with the LCD TV.
Wrong, abnormal or missing
colors
・
If any colors (red, green or blue) are missing, check the video cable to make sure it is securely
connected. Loose or broken pins in the cable connector could cause an improper connection.
・
Press and select
Picture | Settings
to adjust the
Hue
and
Saturation
settings. You can also select
Picture | Advanced
to adjust the
Color Temperature
settings.
・
Connect the TV to another computer and check if the problem is with the computer screen.
No sound
・
Make sure the audio input cable is properly connected to the correct terminal, and that the correct
input mode is enabled.
・
The volume may be muted, press or the
Vol+
key to turn on the volume on.
・
Press and select
Audio
to adjust the
Bass
,
Treble
, and
Balance
settings.
・
If you are using the TV speakers, press and select
Audio
to make sure the
TV Speakers
option is
set to
On
.
・
If you are using an external audio device, press and select
Audio
to make sure the
TV Speakers
option is set to
Off
. After which, make sure volume on the external audio device is turned on.
No Disc
appears on-screen or file
playback won’t start
・
Make sure that a disc is loaded and that the disc and file formats are supported by the LCD TV. Go to
page 59 for list of compatible disc and file formats.
・
Make sure the DVD input mode is selected.
・
The disc may be loaded improperly. Press and reload the disc making sure the label side is
facing upward.
・
The disc may be dirty. Press and clean the disc. Go to page 7 for information on how to clean and
handle optical discs.
Video file has no picture/sound
・
Some DVD contents may not be compatible with your LCD TV and can not be accessed.
・
Make sure the
DVD Locks
setting is not conflict with the DVD content you wish to access.
No subtitle
During DVD playback, press
DVD
on the remote control and make sure the preferred subtitle option is
selected. Note that some DVD titles may not have subtitles encoded in them.
►
NOTE:
If the problem condition persists even after performing the recommended corrective actions, contact us by:
・
Logging on to www.wde.com
・
Contacting the Westinghouse Customer Service at (866) 287-5555 or e-mail us at [email protected]
