
FAULT
POSSIBLE CAUSE
SOLUTION
Drain
Foam left in dishwasher
Too much rinse aid, soft water areas
Low rinse temperature.
Refer to Filling the rinse aid dispenser
Use higher temperature program.
Water left in the bottom of unit
Draining slow
Drain system blocked
Check drain hose for kinks, sharp bends & sink
trap for spigot blockage.
Water not being pumped out
Filter blocked
Clean all filters
Wash
Poor quality stainless steel
Use 18/10 grade stainless steel.
Brown spots or pitting of
stainless steel utensils
Detergent being thrown over cutlery
& saucepans.
Load detergent correctly in the dispenser.
Tarnishing of silver
Mixing with stainless steel cutlery
Separate into different sections of the basket.
Detergent left in dispenser
Spray arm holes blocked
Unblock holes
Refer to Filling the detergent & rinse aid
dispenser - Water softness:
Melbourne: very soft, 30ppm
Perth: hard / very hard
Sydney: soft, 50ppm
Adelaide: hard, 120ppm
Too much rinse aid, “soft” water
area
Brisbane: hard to very hard
Too many suds- too many
bubbles
Hand washing liquid is used
Pour half cup of cooking oil in the dishwasher
and run it without dishes & with no detergent.
Water marks or foggy glasses
Streaks on dishes- dirty inside
Poor quality water/ not enough rinse
aid
Increase rinse aid dosage
Poor loading
Do not overload dishwasher; use the
recommended loading pattern. Ensure that
dishes or cutlery are not preventing either spray
arm from rotating. Remove large food particles
before placing dishes in the dishwasher.
Filter not locked in position
Check that the filters are correctly located &
secured
Incorrect program selection
Select “Heavy” wash program.
Food particles on plates &
glasses
Dishes touching each other
Refer to Page 9 & 10. Loading….
Insufficient or poor quality detergent
used
Increase detergent dose, use “Finish” brand-
recommended
Tea & coffee stains in cups
Incorrect program selected
Select heavier wash program.
Spray arm holes blocked
Unblock holes
Poor quality detergent
Use “Finish” – recommended.
Dirty wash – stains
Wrong amount of detergent usage
Refer to Filling the detergent & rinse aid
dispenser – Page 11 & 12.
Dry
Poor loading in cutlery basket
Refer to page 10. Loading….
Cutlery not drying
Water dropping from upper basket
Unload bottom basket first.
Mouldy smell
Use dishwasher freshener- Citro fresh
Normal Eco program is selected
Use “Boosted Dry” option. Refer pg 6
Not drying dishes
Not using rinse aid or not enough
Use rinse aid.
Increase dosage in hard water areas
Walls are wet
Normal. The liner is stainless steel and will not
rust.
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