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WESTERN DIGITAL SERIAL ATA HARD DRIVE

TROUBLESHOOTING - 20

INSTALLATION GUIDE

Western Digital Service and Support

If you need additional information or help during installation or normal use of this product,
visit our product support Web site at

support.wdc.com

Warranty Services -

Obtain warranty information, warranty status, extended warranty,

product replacement, RMA status and shipping and packaging information.

Downloads Library -

Download diagnostic and installation software (Data Lifeguard

Tools) and drivers.

Technical Information -

Get product specifications, diagnostic error codes, jumper

settings, technical tips, and online forum.

Knowledge Base -

Explore our expert knowledge base and Frequently Asked Questions.

Service and Support Options -

Service and support options for end user customers in the

United States and Canada.

Contact Support -

Contact our support representative by phone or e-mail.

When calling for support, have your Western Digital hard drive serial number, system
hardware, and software versions available.

USA/Canada/Outside USA

(Central Time)

Europe

(Central European Time)

Telephone Numbers

800.ASK.4WDC

+31.20.446.7651

Monday - Thursday

9:00 am - 7:00 pm

9:30 am - 12:00 noon
1:00 pm - 5:30 pm

Friday

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Saturday

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Содержание WD SATA Hard Drives

Страница 1: ...Western Digital Serial ATA Hard Drive Installation Guide ...

Страница 2: ...se No license is granted by implication or otherwise under any patent or patent rights of Western Digital Western Digital reserves the right to change specifications at any time without notice 2004 Western Digital Technologies Inc All rights reserved Western Digital and the Western Digital logo are registered trademarks and Data Lifeguard Tools and SecureConnect are trademarks of Western Digital T...

Страница 3: ...feguard Tools v11 0 Create a Bootable Diskette 7 View Installation Tutorial 8 Set Up Your Hard Drive 9 Install a New Boot Drive 9 Install an Additional Storage Drive 12 Drive to Drive Copy Utility 15 Hard Drive Information 16 Alternate Instructions for Installing a Drive Windows XP 2000 17 Troubleshooting Advanced Jumper Settings 18 Frequently Asked Questions 19 Western Digital Service and Support...

Страница 4: ...21 FCC Notice 21 CSA Notice 22 Warranty Policy and Limitations 22 Return Material Authorization 22 Extended Warranty 22 Warranty Limitations 22 Limitation of Remedies 23 Limitation of Damages 23 Limited Warranty 23 No Consequential or Other Damages 23 Your Use of the Product 23 Additional Limitations on Warranty 23 ...

Страница 5: ...npacking and Handling Procedures Western Digital hard drives are precision instruments and should be handled with care during unpacking and installation Hard drives can be damaged by rough handling shock and vibration or electrostatic discharge ESD Be aware of the following precautions Do not unpack your hard drive until you are ready to install it Your hard drive is packaged in an anti static bag...

Страница 6: ...com en products registration Back Up Your Data Before performing any hardware installation protect your data by backing up your existing hard drive before installing your new Western Digital hard drive Most operating systems include a backup utility Refer to your operating system or utilities documentation for instructions Open Your Computer 1 Power off the computer 2 Unplug the power cord 3 Remov...

Страница 7: ...n Digital Serial ATA hard drives 1 Connect the SATA interface cable to the hard drive Connect the larger end of the WD SATA cable directly to the SATA interface connection on the hard drive The SATA connectors are keyed to ensure proper insertion IMPORTANT for WD 7200 RPM SATA hard drive kits only for all other WD SATA hard drive kits skip to Jumper Settings below If Installing Your New Western Di...

Страница 8: ...ital s SATA cable with SecureConnect does not supply power to the drive When using the Western Digital SATA cable you must also attach the legacy ATA 4 pin power connector to the SATA drive If instead you use a standard SATA interface cable not included on the SATA drive DO NOT connect both SATA power cable not included and legacy power cable at the same time or the drive will malfunction To preve...

Страница 9: ...r on the system This concludes the hard drive installation process At startup your system BIOS should auto detect the hard drive with a series of system messages identifying the Western Digital hard drive If there is no hard drive detection or an error message appears you will have to enter the system BIOS to set up the drive If the drive was detected you may now format and partition the drive a T...

Страница 10: ...In other systems Auto Detection is preselected 3 Enable options such as LBA or Translation Mode available in most current system BIOSs Note If your system BIOS does not have an Auto Config drive type or does not show full capacity disable LBA select User Defined and enter 1023 cylinders 16 heads and 63 sectors for the drive parameters If your system BIOS does not have auto config or User Defined o...

Страница 11: ... hard drive size Hard Drive Information Configure jumper settings and other technical information regarding your hard drive Register Online Register your drive online Internet connection required Note The Windows and DOS versions of Data Lifeguard Tools vary slightly from one another in text graphic placement or color Create a Bootable Diskette If you wish to use a floppy diskette to utilize Data ...

Страница 12: ...Windows version the CD autoruns on your desktop 2 Select View Installation Tutorial from the setup menu 3 Data Lifeguard Tools may ask you to select your model number or the desired hard drive configuration depending on whether you run the Windows or DOS version Follow the instructions as prompted to create and print your custom instructions 4 If you are using Windows your default Web browser will...

Страница 13: ...ing the Windows version the CD autoruns on your desktop 2 Select Run Data Lifeguard Installation Software from the setup menu 3 The main menu below appears after Data Lifeguard Tools has loaded Click on Set Up Your Hard Drive from the list of available options Data Lifeguard will take several moments to scan for all of your system devices 4 After Data Lifeguard Tools has detected your installed ha...

Страница 14: ...to the largest capacity based on your operating system limitations If the drive contains existing partitions and if you wish to create or add partitions you must first click Delete to remove existing partitions To add partitions use the slider bar to size the partition then click Add Partition After setting the partitions click Next 7 The next screen outlines your setup options number of partition...

Страница 15: ...g Windows insert the Windows installation CD to boot from the CD ROM drive and restart the system Follow the on screen instructions to install the operating system Note Windows installation will inform you that there is an existing partition on the drive Since the drive has been previously set up using Data Lifeguard Tools you can bypass this function and proceed directly with Windows installation...

Страница 16: ...Select Run Data Lifeguard Installation Software from the setup menu 3 The main menu appears after Data Lifeguard has loaded Click on Set Up Your Hard Drive from the list of available options Data Lifeguard will take several moments to scan for all of your system devices 4 After detecting your installed hard drives select the drive that you want to format or partition as additional storage and clic...

Страница 17: ...limitations If the drive contains existing partitions and if you wish to create or add partitions you must first click Delete to remove existing partitions To add partitions use the slider bar to the desired size of the partition then click Add Partition After configuring the partitions click Next 7 The next screen outlines your setup options number of partitions file format and the size of each p...

Страница 18: ...rive the setup summary screen outlines all of the steps completed Click Done to exit the software 9 Remove the CD from the CD ROM drive to begin using your new Western Digital hard drive as additional storage A new drive letter and icon will appear under My Computer 10 This concludes the hard drive setup process Your Western Digital hard drive is now ready to use ...

Страница 19: ...ource and Destination paths with the selected folders You can click on Browse to easily access the folder or files on both hard drives Note Existing files on the destination hard drive will be overwritten if there are files on the source drive with the same name 3 When you have selected the folder for each path click Start to begin drive copy The progress bar for the current file being copied and ...

Страница 20: ...In the next window you are given options to either select View Hard Drive Information or View Jumper Settings a View Hard Drive Information Once your drive is detected click on the tabs for either Partition Table or SATA Information to display data regarding the type of drive format LBA support DMA support firmware revision etc b View Jumper Settings To view the jumper settings for your drive sele...

Страница 21: ... Windows 2000 Installation CD 2 Follow the directions in the installation prompt Install an Additional Hard Drive in Windows Windows XP 1 Click the Start button and point to Control Panel Performance and Maintenance Administrative Tools 2 Double click on the Computer Management icon and select Disk Management on the left side 3 Right click on your new hard drive and proceed with partitioning and f...

Страница 22: ...Default Spread spectrum clocking feature enabled or disabled Default setting is disabled or jumper shunt is placed on pins 1 and 2 Removing the jumper shunt will enable spread spectrum clocking feature PM2 Mode To designate the drive as power up in standby power management 2 or PM2 enabled install the jumper shunt on pins 3 and 4 The mode enables controlled spinup mainly used for server workstatio...

Страница 23: ... on my desktop system A The Serial ATA interface connects each drive in a point to point configuration with the built in SATA port on the motherboard or with the SATA host adapter card therefore eliminating the master slave relationship as required with EIDE Each drive utilizes its own cable for data transfer rates Jumper settings for Western Digital Serial ATA hard drives are mainly used for ente...

Страница 24: ...duct specifications diagnostic error codes jumper settings technical tips and online forum Knowledge Base Explore our expert knowledge base and Frequently Asked Questions Service and Support Options Service and support options for end user customers in the United States and Canada Contact Support Contact our support representative by phone or e mail When calling for support have your Western Digit...

Страница 25: ...siness Equipment File LR68850 TUV Essen Laboratories IEC 950 EN60950 Standard for Safety of Information Technology Equipment including Electrical Business Equipment CE Compliance For Europe Verified to comply with EN55022 1998 for RF Emissions and EN55024 1998 for Generic Immunity as applicable Radio Frequency Interference Statement FCC Notice This Western Digital product has been verified to comp...

Страница 26: ...tegrated within a system by a system manufacturer no limited warranty is provided by WD Contact the place of purchase or the system manufacturer directly for warranty service Return Material Authorization No Product may be returned directly to WD without first contacting WD for a Return Material Authorization RMA number An RMA number may be obtained from our online support Web site at support wdc ...

Страница 27: ...al or Other Damages WD has no liability for general consequential incidental or special damages These include loss of recorded data the cost of recovery of lost data lost profits and the cost of the installation or removal of any Products the installation of replacement Products and any inspection testing or redesign caused by any defect or by the repair or replacement of products arising from a d...

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