and status information. You must have a hotspot or home (with Internet)
connection to send your report to support.
▪
Download
: Generates a diagnostic report and saves it to your computer.
Diagnostics
Run diagnostic tests if you are having problems with your drive. There are two
types of diagnostic tests:
▪
Quick Test
: Checks the hard drive for major performance problems. The result of
a quick test is a pass or fail evaluation of the hard drive’s condition. The quick
test can take several minutes to complete.
▪
Full Test
: Is a more comprehensive drive diagnostic. It methodically tests each
and every sector of the hard drive. Once the test is performed, the condition of
the hard drive displays.
Note:
To complete the test, make sure the drive is plugged into AC power.
Product Improvement Program
If you join the program, your drive periodically sends its serial number to WD along
with basic drive information. The
benefit
is that you help improve future product
updates and enable the Western Digital Support team to help you more
efficiently.
Participating does not affect your drives’ performance.
To join the program, switch the toggle button to
On
.
Getting Support
My Passport Wireless Pro/My Passport Wireless SSD
User Manual
49
