MY PASSPORT ESSENTIAL AND ESSENTIAL SE
USER MANUAL
MANAGING AND CUSTOMIZING YOUR DRIVE
– 37
Using the Drive Unlock Utility.
To erase your My Passport when the drive is locked and
you have forgotten or lost your password:
1.
If you do not see a prompt to provide your password, then either:
•
Click the My Passport image above the Drive is locked prompt on the Home
screen to display the WD SmartWare drive unlock screen:
•
Start the WD SmartWare Drive Unlock utility by either:
-
Using your computer’s file management utility to open the WD Unlock virtual
CD and double-clicking the Unlock.exe file
-
Clicking Start > My Computer, opening the WD Unlock virtual CD listing
under Devices with Removable Storage and double-clicking the Unlock.exe
file
2. Make five attempts to unlock the drive by:
a. Typing a password in the Password box.
b. Clicking Unlock.
3. The fifth invalid password attempt displays the Too Many Password Attempts
prompt:
4.
Read the warning about the loss of data if you erase your drive.
5.
Click the
I understand
check box to signify that you accept the risk.
6.
Click
Format
to erase your drive.
