MY PASSPORT ELITE PORTABLE HARD DRIVE
USER MANUAL
APPENDIX – 9
Warranty Information
Obtaining Service
WD values your business and always attempts to provide you the very best of service. If this Product requires maintenance,
either contact the dealer from whom you originally purchased the Product or visit our product support Web site at
for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the
Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one
for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in
an approved shipping container, prepaid and insured, to the address provided on your return paperwork. Your original box and
packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty,
check the warranty expiration (serial number required) via
. WD shall have no liability for lost data regardless of
the cause, recovery of lost data, or data contained in any Product placed in its possession.
Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material
and workmanship and will conform to WD’s specification therefor. The term of your limited warranty depends on the country in
which your Product was purchased. The term of your limited warranty is for 5-years in the North, South and Central America
region, 5-years in the Europe, the Middle East and Africa region, and 5-years in the Asia Pacific region, unless otherwise
required by law. The term of your limited warranty shall commence on the purchase date appearing on your purchase receipt.
WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted
defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c)
is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening
,
disassembling,
or removing external enclosures, including but not limited to the mounting frame, unless the product is on the list of limited user-
serviceable products and the specific alteration is within the scope of the applicable instructions, as found at support.wdc.com),
accident or mishandling while in the possession of someone other than WD. Subject to the limitations specified above, your sole
and exclusive warranty shall be, during the period of warranty specified above and at WD’s option, the repair or replacement of
the Product. The foregoing warranty of WD shall extend to repaired or replaced Products for the balance of the applicable
period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is
longer.
The foregoing limited warranty is WD’s sole warranty and is applicable only to products sold as new. The remedies provided
herein are in lieu of a) any and all other remedies and warranties, whether expressed, implied or statutory, including but not
limited to, any implied warranty of merchantability or fitness for a particular purpose, and b) any and all obligations and liabilities
of WD for damages including, but not limited to accidental, consequential, or special damages, or any financial loss, lost profits
or expenses, or lost data arising out of or in connection with the purchase, use, or performance of the Product, even if WD has
been advised of the possibility of such damages. In the United States, some states do not allow exclusion or limitations of
incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal rights,
and you may also have other rights which vary from state to state.
Western Digital
20511 Lake Forest Drive
Lake Forest, California 92630 U.S.A.
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its
use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted
by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at
any time without notice.
Western Digital, WD, and the WD logo are registered trademarks in the U.S. and other countries; and My Passport,
My Passport Elite, WD Sync, and WD Anywhere Backup are trademarks of Western Digital Technologies, Inc. Other
marks may be mentioned herein that belong to other companies.
© 2009 Western Digital Technologies, Inc. All rights reserved.
4779-705008-A03 Jan 2009
