Q: Will my system BIOS support the Western Digital 2.5 GB or
larger hard drive?
A: With some systems, the BIOS cannot recognize drive capacities
greater than 2.1 GB. Use the EZ-Drive software to overcome this
BIOS limitation.
Q: The reported capacity of my hard drive is MUCH smaller than
Table 1 shows it should be.
A: Your system BIOS improperly handles hard drives that report
greater than 1024 cylinders. Use the EZ-Drive software to access the
full capacity of your drive.
Q: What will happen if I install EZ-Drive on a hard drive that has
Ontrack Disk Manager?
A: EZ-Drive and Ontrack Disk Manager cannot coexist in the same
system. If the existing hard drive has only one partition and Ontrack
Disk Manager already installed, EZ-Drive converts the Ontrack Disk
Manager partition to an EZ-Drive partition.
Back up your hard
drive before installing EZ-Drive.
If the existing hard drive has
multiple partitions and Ontrack Disk Manager installed, EZ-Drive
will not install. Use Ontrack Disk Manager to set up the new hard
drive.
Q: How much memory does EZ-Drive use?
A: 5 KB.
Q: How can I get 32-bit disk access in Windows?
A: Use the 32-bit disk access driver included on the EZ-Drive disk.
Install the driver by running the EZ-Drive SETUP.EXE program.
Q: I have a 2.5 GB or larger drive. Can I create one partition only?
A: No. DOS has a 2.1 GB partition limitation. You must have at
least two partitions to access the full capacity of your drive.
TECHNICAL SUPPORT
North America only:
714-932-4900 or 800-832-4778
Outside North America:
714-932-5000
Europe only:
+31-020-4467651
If you need additional information or help during installation or
normal use of our products, contact Western Digital Technical
Support. Our customer support staff will answer your installation
questions by phone. When calling for support, please have your
Western Digital hard drive serial number and system hardware
versions available.
BULLETIN BOARD SERVICE (BBS) (24 HOUR)
North America only:
714-753-1234
Germany:
+49-89-922006-60
U.K.:
+44-1372-360387
You may access the Technical Support Bulletin Board if you have a
Hayes-compatible modem with a 2,400 to 28,800 baud rate. The
required format is: 8 data bits, 1 stop bit, no parity.
DocuFAX (24 Hour)
North America only:
714-932-4300
The Netherlands only:
020-4467650
Outside The Netherlands:
+31-20-4467650
Use the automated FAX system to have product information sent
directly to your FAX machine.
RELATED DOCUMENTS
To obtain these reference documents, call Western Digital at
714-932-5000 or download them from the Western Digital web site.
BIOS Barriers Information Sheet (79-880099-000)
The FAT Dilemma Information Sheet (79-880098-000)
WD Caviar 1.2 GB to 4.0 GB Installation Guide
(79-870027-002)
Western Digital Quick Installation (AC2540-AC34000)
(79-850078-000)
Western Digital Quick Installation (AC280-AC1425)
(79-850079-000)
ONLINE SERVICES
Online services include general product and contact information,
installation guides, downloadable drivers, and frequently asked
questions.
Internet:
www.wdc.com
FTP Site:
ftp.wdc.com
America Online
:
Keyword: WDC
Western Digital
8105 Irvine Center Drive
Irvine, California 92618
Western Digital and Caviar are registered trademarks and WD Caviar, CacheFlow, FIT Lab, and The World’s Most Recommended Hard Drive are trademarks of Western Digital Corporation.
Other marks may be mentioned herein that belong to other companies. Product specifications subject to change without notice. © 1997 Western Digital Corporation. All rights reserved.
79-850080-000 S0220 3-97
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