18
1.
SYMPTOM: THE SPA WILL NOT OPERATE
a. Check to see if the GFCI breaker is tripped, or
was not turned on. Reset the GFCI breaker.
b. Remove the access cover and locate the
heater switch on the side of the heat controller.
Make sure that the heater switch is in the “on”
position. Important: The spa will not operate
if the heater switch is in the “off” position.
2.
SYMPTOM: THE CIRCUIT BREAKER OR THE
GFCI TRIPS WHILE THE SPA IS OPERATING
a. Reset the circuit breaker or the GFCI. If the cir-
cuit breaker or the GFCI trips again, contact a
qualified electrician for service.
3.
SYMPTOM: THE PUMP HUMS
a. The filter may be dirty or damaged. Remove
the filter housing from the spa jet unit and clean
or replace the filter.
b. The pump may have a foreign object stuck in
the impeller. Contact our customer service
department or, if your spa is no longer under
warranty, you may also contact a local spa and
pool service provider.
c. The pump may have a loose wire connection.
Contact our customer service department or, if
your spa is no longer under warranty, you may
also contact a local spa and pool service
provider.
4.
SYMPTOM: THE PUMP HUMS BUT DOES NOT
ROTATE
a. The pump may be jammed. Contact our cus-
tomer service department or, if your spa is no
longer under warranty, you may also contact a
local spa and pool service provider.
5.
SYMPTOM: THE PUMP IS NOISY WHILE
OPERATING
a. There may be debris in the pump. Contact our
customer service department or, if your spa is
no longer under warranty, you may also contact
a local spa and pool service provider.
b. The pump may have a bad bearing. Contact
our customer service department or, if your spa
is no longer under warranty, you may also con-
tact a local spa and pool service provider.
6.
SYMPTOM: THE WATER DOES NOT HEAT
a. Make sure that the hydrotherapy spa is fully
covered with the spa cover. The spa cover
must be tight for the water to heat. Set the
air control to low. Set the temperature to the
desired setting. The water will heat at a rate of
2.0°F (1°C) an hour. If you are using the spa
indoors, and the room temperature is main-
tained at 70°F (21°C), it will take approximately
24 to 36 hours for the water to reach the set
temperature.
b. If you are using the hydrotherapy spa outdoors,
it may take longer for the water to heat. See
the chart below for the approximate heating
time.
Air Temperature
Heating Time
70°F+ (21°C+)
24 to 36 hours
50°F to 70°F (10°C to 21°C)
2 to 3 days
30°F to 50°F (1°C to 10°C)
3 to 4 days
b.
If the water still has not heated after four days,
contact our customer service department or, if
your spa is no longer under warranty, you may
also contact a local spa and pool service
provider.
c. If actual water temperature is lower that the set
temperature, and the Heat On LED indicator on
the console is not lit, contact our customer ser-
vice department. If your spa is no longer under
warranty, contact a local spa and pool service
provider.
TROUBLE-SHOOTING
Most problems can be solved by following the simple steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, call our Customer Service Department toll-free at
1-877-897-7493, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time.
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