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19
7.3
Returning S-Patch Ex
Wipe clean the S-Patch Ex (i.e., Power Unit, Battery Unit and cable) patch with a soft,
dry cloth, using the carrying case to return it to the clinic.
8
Troubleshooting
Circumstances
Recommended Action
I cannot connect Bluetooth
between the patch and the
Mobile App.
Please check if Bluetooth is enabled on the smartphone.
Please activate the Bluetooth and try again.
When I press the power button
to turn on the power, the
indicator does not respond.
Please replace the battery for the S-Patch Ex, then try
to power on again by pressing and holding the power
button for 3 seconds.
When I press the power button
to turn on the power, the LED
light shows the red color.
Please reset the ECG patch following instructions below
and try again: (if the connection fails 3 times the device
will power off)
1) First, power off the S-Patch device by pressing and
holding the power button for 10 seconds.
2) With the power off, press and hold the power button
for 10 seconds (after 10 seconds LED will flash in
blue, and the device will restart. When the LED turns
red, release the button).
3) When S-Patch powers back on, it is reset and ready
for connection.