10
Troubleshooting
If the device does not work, check and ensure that it is fully charged Also
check and ensure that the massage head is properly inserted into the device.
If all connections are correct and the product is still not working, please call
our after sales support centre. Do not attempt to open and repair the product
yourself.
Another reason for the device to switch off automatically are the in-built
safety features. One safety mechanism switches the motor off automatically
after 10 minutes' continuous operation. Furthermore, an overheat protection
mechanism switches the motor off to prevent overheating after extended
use. In such a case, wait 30 minutes for the device to cool before reuse.
Cleaning and care
• Before cleaning the massager, make sure it is disconnected from the
charging stand and power source.
• Use a soft, slightly damp sponge or cloth to wipe the device clean. Dry
thoroughly using a dry cloth.
• Do not immerse the device in water or liquid or allow it to become wet.
Storage
• After use, wipe the massager clean with a damp cloth.
• Store the massager and the interchangeable massage heads in the
original box to keep dust accumulation to a minimum.
Service and repair
• The product contains no user-serviceable parts. Do not attempt to take
it apart, repair or modify it.
• Do not operate the product if it is damaged or working abnormally.
Contact our after sales support centre if a service is required.
Other Useful Information
Compliance
This appliance has been fully tested and meets all requirements as set out
by standards AS/NZS 60335.2.32 for electrical safety.