mPBX-100/100R User Manual
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Figure 3.4.1.1
3.4.2 Queues
Call Queues give users (i.e. call centers) an efficient means to have their calls
answered in the order they were received to deliver top tier customer service.
Call queues allow calls to be sequenced to one or more agents.
Note
: Dial 'Queue '*'' to log in or 'Queue '**'' to log out the
queue. For example, if the queue number is '680', then agent can dial '680*' to
log in or '680**' to log out.
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