990154 Rev. A
8
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Refer to the following table before you contact your Welch Allyn / Kreativ service representative.
Problem
Possible cause
Remedy
Error Code 35
Footswitch down on Power Up
Check switch
Error Code E-42-1 (Lo Pdr)
Low Powder
Add powder
Error Code E-42-2 (Lo Air)
Low input pressure
Check pressure
All other error codes
Call local service rep
Call local service rep
No Power
Power supply unplugged
Check plugs
Main switch OFF
Check switch
Main switch bad
Call local service rep.
Blown circuit breaker in the
Operatory
Check facility power box
Lid is open
Close lid
No powder flow when footswitch
is activated
Footswitch not plugged in
Check connection
Particle Energy or nozzle not
properly selected
Check LED displays
Handpiece/nozzle clogged
Check for clog
Handpiece inoperable,
handpiece was not in cradle on
power up
Replace and remove handpiece
from cradle. If it still does not
function properly, clean the LED
sensor hole with a cotton swab.
Tubing pinched
Check tubing
Powder chamber empty
Refill powder chamber
Air Valve problem
Call local service rep
Clogged orifice in chamber
Disassemble and clean chamber
Powder flow from handpiece hose
Ruptured handpiece hose
Call local service rep
Air flow from nozzle when
footswitch is not depressed
Loss of air pressure due to a
misadjusted pinch valve
regulator
Put system in Standby and call local
service rep
Faulty footswitch
Put system in Standby and call local
service rep
Defective pinch valve
Put system in Standby and call local
service rep
Pinch valve block is not tight
Put system in Standby and tighten
thumb screws
Cutting rate is inaccurate
Pressure indicator is inaccurate
or feed system drive failure
Call local service rep
Erratic powder flow
Powder caking in chamber
Replace powder
Chamber empty
Check powder level
Nozzle partially clogged
Check nozzle
Moisture in air line
Check filters, replace powder and
filter
Blown pinch tube
Change pinch tubes
Powder spray loses definition
Worn nozzle tip
Replace nozzle
Too much distance from cutting
surface
Work closer
Excessive powder inside unit
Hole in tubing.
Replace tubing
Hole in pinch tube
Replace pinch tube
Error beep when footswitch is
pressed
Handpiece was not in cradle on
power up
Put handpiece in cradle and remove
System fails to depressurize when
switching to Standby mode
Inoperative valve
Disconnect air supply and call local
service rep
If these instructions do not solve the problem, please contact Welch Allyn / Kreativ
Technical Support at: (888) 579-1478 (US Only) or (858) 621-6611(Fax
)