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FAQ (Frequently Asked Question):
Q1: If I cannot access the extender’s web management page, what can I do?
Make sure your computer or mobile phone (disable mobile data) is connected to the
extender network, not your router network. The extender default SSID is "
wifi-5G-XXXX
"
or "
wifi-2.4G-XXXX
" (XXXX is the last 4 letters of the MAC address that is labelled on the
back of the extender).
Please firstly try using Chrome/Firefox/Safari/IE for configuration.
Reset the extender and reconfigure one more time.
Q2: How to confirm the WiFi range extender has been configured successfully?
Please focus on the first three lights on the extender. If the first three signal lights turn
solid green, this means that you have configured successfully. If not, configure one more
time.
Q3: Can the extender improve my network speed?
No, it can't: all WiFi extenders can only increase the distance coverage of your WiFi
network.
Q4: If my extender frequently loses connection, what can I do?
If your extender's connection is frequently lost, you can reduce the distance between
your router and the extender.
Q5: Where is the reset button and how can I reset the extender?
The reset button is on the left side of the extender. Press the Reset and hold this button
for more than 8 seconds. The extender will reboot.
Q6: The extended signal is strong, but has low speed.
We suggest placing the extender about halfway between your router and the devices.
The location you choose must also be within the WiFi signal range of your router.
If you are too close to your router, please switch to the router’s WiFi ne
twork (SSID)
manually.
If you still have any questions, please contact our technical support via
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