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ANSWERING A CALL (4 options):
−
Pick up the handset.
−
Press the
Headset
key
−
Press the
Speaker
key – OR-
−
Press the soft
Answer
key
PLACING A CALL (2 options):
−
Pick up the handset, press headset, or speaker
key and dial number– OR-
−
Dial the number and hit the
Dial
soft key, –
phone defaults to speaker, pick up handset, or
press headset key if desired.
LOCAL HOLD & RESUME
Holds call on your handset only.
−
While on an active call press the
Hold
soft key
on the display screen or the
Hold
key located
on the lower left side.
−
Press
Resume
soft key to resume call.
*Note: Local hold holds the call on your
handset only.
UNIVERSAL OR PARK HOLD
Holds call on all handsets.
−
Place an active call on
Hold 1
,
Hold 2
, or
Hold 3
.
−
Call can be retrieved on any phone by pressing
the same
Hold 1
,
Hold 2
, or
Hold 3
key.
MULTIPLE CALLS
−
Press the soft
Answer
key to answer a second
incoming call. The original call is automatically
placed on a local hold.
−
Your second caller can also be placed on a local
hold. Use the
Navigation/Select
key to scroll
to the call you want to manage.
−
If you do not want to answer incoming call press
the
Reject
soft key. The call will continue to
ring on other handsets. If call goes unanswered
patient is sent to the “open for business”
voicemail greeting.
−
Press the
Ignore
soft key if you want to option
of answering the second call once you finish
your current call. Your display screen will show
both your current and incoming call.
TRANSFERRING CALLS
−
Press the
Transfer
soft key on the display
screen or the
Transfer
key on the left. The
caller will be placed on hold.
−
Dial the 3 digit extension you want to send the
call to. (Note: A call can also be transferred to a
10 digit external number if sending to a cell or
home number.)
−
If you want to talk to the person receiving the
transfer, wait for them to pick up and explain
that you will be transferring a call.
−
Press the
Transfer
key again to complete the
transfer.
POLYCOM VVX 310/410 QUICK USER GUIDE
