Wear & Hear BeHear NOW, Руководство пользователя

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BeHear NOW User Manual Page 34 of 36
Product Name: BeHear NOW Product No.: ABH-101 Doc. No. BHNUM201909.30
Troubleshooting
General Issues
Problem Suggestion
No sound Verify battery level (see Checking the Battery Status )
Adjust volume level (see Managing Personal Hearing Using the Headset
Controls )
Check ear caps for debris
Ear buds are
uncomfortable Experiment with different silicon ear buds and ear hooks (see Fitting the
Ear Buds and Hooks to Your Ears )
Wind noise Use supplied wind protection covers (see Fitting the Ear Buds and Hooks
to Your Ears )
Ambient noise too loud
during music play Reduce the volume of ambient sound (see ListenThrough ™ – Stay Safe &
Alert Function )
Phone calls and/or
music not routed to
headset
Verify Bluetooth pairing (see Pairing with Bluetooth Devices )
Bluetooth connection
keeps cutting out Verify that you are not more than 10 meters (30 feet) from the Bluetooth
device.
If you are using BeHear NOW outdoors, we recommend that you carry the
smartphone connected over Bluetooth with the BeHear NOW on the right
side of your body.
Personal hearing is
interrupted by
smartphone
notifications We recommend turning off key tones (alerts, notification sounds,
keyboard taps, etc.) in the smartphone connected to your BeHear NOW
headset. It will guarantee smooth and convenient operation of your
BeHear NOW as a personal sound amplifier without undesired sound
disruptions produced by smartphone activity.
Reset the Headset
If your BeHear NOW behaves unexpectedly you can restart it, remove the Bluetooth connection
data and/or restore the original factory configuration.
•
To restart BeHear simply connect it to the charger. All configuration and connection data
will be preserved.
•
To restart BeHear and remove the Bluetooth connection data only :
- Power on the BeHear NOW headset.
- Press and hold these three buttons simultaneously for approximately 8
seconds until a purple LED blinks twice.
- The headset will restart and then enter pairing mode automatically.
•
To restart the BeHear NOW headset and restore the original factory configuration:
- Power on the BeHear NOW headset.
- Press and hold these three buttons simultaneously for approximately 8
seconds until a yellow LED blinks once.
- The headset will turn off automatically.
- Power on the headset.
Update the Headset
Make sure your BeHear NOW is using the latest version of the firmware. You can verify
availability of an update by manually checking the
Headset Update option in the menu.
Update the headset if a new version is available, using the mobile application.